Experience

• 

  Unitek College

  • SIMS Lab Tech

    • Jan 2016 - Present

    SIMS lab technician for VN & RN students in OB, Peds and Medical/Surgical

• 

  Wells Fargo Home Mortgage

  • Customer Service Rep

    • Dec 2012 - Oct 2013

    Effectively strengthen mortgage to retail banking relationships with home mortgage consultants, personal bankers, private bankers and retail branch managers due to prior position being in retail banking.Organized realtor events to promote and increase business for mortgage consultants as well as help network these consultants with realtors in other areas other than our assigned area. Increase the branch's customer loyalty score by 100% in first three months of employment with Wells Fargo Home Mortgage.

  • Customer Service and Sales Rep

    • Jan 2011 - Nov 2012

    Services provided ranges widely from account openings, document preparation, cross selling products, following up on teller referrals and problem resolutions, providing banking products to new households and existing customers along with managing customer’s portfolios, responding to telephone inquiries, providing quality service to customers inquiring about service needs and bank products. Identify cross-sell opportunities, including opportunities to refer customers to other sales representatives, through proper customer profiling and needs-based selling.

  • Teller

    • Jan 2011 - Jan 2012

    Provided excellent frontline customer interaction, distributing, receiving and verifying funds quickly and accurately and continuously received excellent feedback in company surveys.Responsible in handling large sums of cash, processing transactions and cross selling products as well as helping managers balance out the dispensers and vault at the end of the day.Finished 'Gold' in all four quarters for sales and customer satisfaction, and was promoted to Customer Service Representative in less than one year