Experience

• 

  MultiChoice Africa (DSTV South Sudan).

  • Juba, South Sudan

  • IT Officer MultiChoice Africa (DSTV South Sudan).

    • Sep 2019 - Present
    • Juba, South Sudan

    keep computer systems running smoothly and ensure users get the maximum benefit from them, install and configure computer hardware operating systems and applications, monitor and maintain computer systems and networks, talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues, provide support, including procedural documentation and relevant reports, set up new users' accounts and profiles and deal with password issues, rapidly establish a good working relationship with customers and other professionals, such as software developers, test and evaluate new technology.

• 

  MTN South Sudan

  • South Sudan
  • Telecommunications
  • 300 - 400 Employee

  • IT technical support officer

    • Jan 2015 - Jul 2022

    Installing and configuring computer hardware operating systems and applications;Monitoring and maintaining computer systems and networks;Talking staff or clients through a series of actions, either face to face or over the telephone to help Set up systems or resolve issues;Troubleshooting system and network problems and diagnosing and solving hardware or software faults;Replacing parts as required;Providing support, including procedural documentation and relevant reports;Following diagrams and written instructions to repair a fault or set up a system;Supporting the roll-out of new applications;Setting up new users' accounts and profiles and dealing with password issues;Responding within agreed time limits to call-outs;Working continuously on a task until completion (or referral to third parties, if appropriate);Prioritizing and managing many open cases at one time;Rapidly establishing a good working relationship with customers and other professionals, e.g., Software developers;Testing and evaluating new technology

  • System Administrator

    • Jun 2014 - Jul 2022

    User administration (setup and maintaining account)Maintaining systemVerify that peripherals are working properlyQuickly arrange repair for hardware in occasion of hardware failureMonitor system performanceCreate file systemsInstall softwareCreate a backup and recover policyMonitor network communicationUpdate system as soon as new version of OS and application software comes outImplement the policies for the use of the computer system and networkSetup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)Documentation in form of internal wikiPassword and identity managementAutomation software such as puppet, chef, etc.Cloud infrastructure such as AWS, Openstack etc.Network services in cloud such as Content delivery networks (Akamai, CloudFront etc) and DNS servers.Source controlDesigning best practices for backups, and whole infrastructure

• 

  Internews South Sudan

  • Juba, Central Equatoria, South Sudan

  • Information Technology Support Assistant

    • Sep 2018 - Sep 2019
    • Juba, Central Equatoria, South Sudan

    ● Strong knowledge in Microsoft Office 365 and related applications.● Setting up user accounts, Assigning email accounts and passwords for users.● Ensured the storage and security optimization.● Management of LAN/WAN computer network and troubleshooting. ● Testing and Evaluation of all new Technologies such as Database Systems, Network Infrastructures.● Identify possibilities for Improvements in order to Increase Efficiency and Effectiveness