Experience

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  Riverside Serviced Apartments

  • Ho Chi Minh City

  • Resident Manager

    • Jun 2013 - Present
    • Ho Chi Minh City

    →Achievement: Increase durably the occupancy rate of travel apartments, as well as the Health Club revenues.Develop a community feeling thanks to the creation of various activities and challenge to connect and to entertain the tenants. Improve communication inter-departments.Insure daily the high standard of services in any departments.1 certificate of excellence, 3 certificate traveler's choice from tripadvisor.com2 awards of excellence from booking.com and 1 excellence with hotels.com→Marketing:. Develop yearly promotion schedule and advertising.Manage social media and Newsletter. Insure visibility in the Business chambers.Development of a privilege Program with shops and restaurants and services.→Operation: Insure services with top level standards. Maintain and Improve standards at the reception. Improve health Club procedures and increase variety of activities proposed.Manage solution to control/reduce the costs of the operation. Prepare Yearly budget and capex.

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  Hong Ha Hotel

  • Hanoi

  • General Manager -

    • Dec 2012 - May 2013
    • Hanoi

    →Achievement: Manage to coordinate the construction, the departments development and the hotel soft opening. Sep up general policy, guide line, and attract the travel agencies.→ Set up: SOP for all department and train, smile system, adjust the manpower to operation, set plan and budget for the departments for the coming year.→ Marketing : Market study, identify market, target, set up data base, implement branding and communication standard. Organize hotel promotion and fam trip party. PR for the Hotel.→ Human resource: integrate ancient team and new comer, train on 4 star standards and implement employee handbook/ procedure. (70 employees)

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  Victory Star

  • Halong

  • Cruise Manager

    • Oct 2011 - Nov 2012
    • Halong

    Achievement: Launch the 5 Star cruisers successfully. 24 cabins.→ Set up: Team, scheduling the activities of each department and coordinate their actions.Follow up with the contractor to obtain the best finish of the product. Set up procedures and operation manual.→ Marketing : Work with the marketing department for the promotion of the boat.(concept, brand and target) and visit the travel agents. (Creation of brochure, presentation and video). Analyze of the competition (swot). → Operation: Cruise preparation day to day; welcome the guest, administrative report. Team management. Work closely with office to improve efficiency of coordination with the boat.Adapt or create procedure/standard for the wellness of the guests.→ Pre-Opening: Check the material orders and installations, hygiene, safety, constructionand report. Bring the staff service skill and sales knowledge.

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  Novotel Phuket

  • Patong

  • Food and Beverage Manager ( internship)

    • Jun 2011 - Oct 2011
    • Patong

    Achievement: Improve standard of the breakfast service and buffet service in general, hire and train staffs on customer care, implement new management tools and scheduling. Plan the budget 2012.Coordinate with the chef to decrease the food cost. Change drink/wine list and create newpromotions and animation in the 5 outlets. Plus improve the communication/marketing ofFNB department.(recommendation letter available)

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  Pierre & Vacances

  • Vietnam

  • FNB manager (Internship)

    • Aug 2010 - Mar 2011
    • Vietnam

    Achievement: Upgrade, organize or set up the FNB department for the Hotels/Resorts managed by Orion after Pierre et Vacances standards. (Nha Trang, Ninh Binh, Hai Phong)→ Set up: procedures, work organization and the food production, train staffs, promotion and marketing for the FNB outlets.→ Pre-Opening: Check the material orders and installations, hygiene, safety, construction and report. Bring the staff service skill and sales knowledge.→ Menu design, Create menus, costing, concept and design. (French, Vietnamese, Japanese)→Products : find products, foodstuffs, negotiate with food and beverage suppliers.

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  Classic Fine Foods, VN

  • Sales Manager

    • Oct 2008 - Sep 2009

    Achievement: In charge of the key account (Luxury hotels and restaurants), I achieved to maintain the figures of 2008 in 2009 and, developed the retail business, plus strengthen the relationship with clients by insuring the quality of the supply and the follow up on customers satisfaction individually. (weekly contact)→ Marketing: Introduce, build brands and promote them directly to chefs, staffs or store managers(even by organizing events).Analyses competitor, product, price, brands and working system→ Team management: Products training with the sales team, Train staffs on customer care , services, sales skills, phoning and on hygiene control, storage.→ Storage Management: Order and store the foodstuffs according to sales forecast. (Limit losses), create promotion to clear store and short date products.→Customer care: manage receivable accounts, follow up on guest satisfaction, find need of the clients, find adapted solution to improve sales of food in restaurant and hotel.

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  Bhaya Cruises

  • General Manager

    • Mar 2007 - Jul 2008

    Achievement: Set up of the cruise, select and hire all the staffs and bring Bhaya’s reputation at the Top Cruise in Halong Bay.→ Pre-Opening: In Haiphong tourism School teach, train (English, service’ skill and other FnB’s skill, storage, hygiene, grooming…) and select staffs.Check on site work of supplier and report to project manager.→ Set up operation’s procedures and update the operation manual.(Housekeeping, front office, FnB and maintenance .) Menu/ drink list.→ Operations: daily follow up on guests and teams. Adapt to improve quality of the cruise thanks to training, to customer survey and comments.→ Coordinate activities with onshore teams (purchasing, marketing)→ Search and negotiate with new suppliers.→ Public relation: Meet travel agent and sell the product Public relation with expat communities in Hanoi, suppliers and customers.

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  Cafe des Arts - Stop Cafe

  • Manager

    • Aug 2006 - Feb 2007

    Achievement: Increase service quality, promote the outlets, Set up reliable delivery service.→ Management : training staffs FNB, culture, skills, coaching staff on service qualityCreation tools to help staff in their different roles (kitchen, waitress, and marketer)Oversee of the lunch and dinner service, take care of guest relationship.→ Marketing-sales : Create the delivery service for Stop Café including the pocket menu design and promotion (plus flyers and advertising)Introduced database management techniques to manage customers all over Hanoi to in-crease delivery efficiency.Creation of brochures for travel agents for each restaurant.Creation of loyalty card, promotion to insure a lively place and regular visit of the guest.Promote the balery through the restaurant with table tent

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  INTERMARCHE

  • Assistant manager

    • Mar 2003 - Mar 2005

    Achievement: To be multitask manager , improve product and service quality, prevent the loss→ Operation: Opening and closing the supermarket. Daily control of the deliveries of the goods and the other administrative and commercial duties. Utilization of the informatics system (Aviso automatic re-supplying system).→ Management : Monitor the staff and storage. In charge directly of the fresh product area (frozen, cold cuts, meats, cheeses... ), margins has been increased.→ Accouting: Manage cashier. Control the cash and revenue, report daily, weekly

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  Rev' Ethnic

  • Store Manager

    • Oct 1997 - Jul 2003

    Achievement: To develop turnover and Brand reputation, insure proper merchandising→ Administrative work : Day to day operation, Cashier, Various reports, guest comments, inventory→ Human resources: Recruitment, training for the sales team, duty roaster. → Marketing and Promotion: Create merchandising in the store and in the showcase. Organize cultural events. Display product and organize the store by theme.Insure the high sales level by the display promotion and direct contact with customer.→ Public Relation: Maintain excellent relationship and loyalty with the customers and the mall administration