Experience

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  Life Time Fitness

  • Coumbia, MD

  • LifeSpa Department Head

    • Jun 2008 - Apr 2011
    • Coumbia, MD

    Direct and manage day to day operations to successfully achieve revenue goals, business objectives and overall Salon & Spa profitability.Create and execute strategic business plans, including revenue goals, service promotions and Key Performance Indicator target percentages.Ensure high customer service standards and resolve member relations issues in a timely, consistent manner, utilizing sound judgment.Recruit, hire, train and motivate qualified staff, providing ongoing feedback.Provide strong leadership and maintain a positive employee relations climate.Communicate individual performance expectations, develop specific goals and prepare performance reviews.Review staff schedules and time off requests to ensure adequate coverage

• 

  KPSS

  • Vice President of Education

    • Apr 2005 - Jun 2007

    Assist in the development and implantation of the North American Strategic Plan through Management Committee participation. Contribute to overall company strategy.Develop the field Education strategy and action plans, including Distributor Full Time Educator and Goldwell Technical Associate deployment and management.Develop and implement programs to establish and maintain the level of technical expertise of company employees. Responsible for the primary communicator to direct and non-direct field sales on education information, working with Sales and Marketing.Develop and manage 4 Million dollar annual Education Financial Budget.Develop Educational programs, information, techniques and materials that support marketing programs to ensure an integrated Sales/Marketing and Education focus.Participate in the development, evaluation and testing of new products with direct responsibility for providing feedback to Gmbh Headquarters and internal personnel.Administer web based Education Field Activity Report (EFAR) activity and communicate analysis of educational activities relative to sales generation to the company.Developing and managing industry events, shows and Academy training center.

  • Director of Education

    • Jun 2002 - Apr 2005

    Development and execution of Education ProgramsDesign and develop education programs to support the marketing calendar, while incorporating existing product information. Ensure contents of existing and new education programs coincide with brand objectives, i.e. product positioning, focus/launch products, price increases, product name/description changes, selling strategies, etc.Ensure all education content statements are approved through R&D and legal.Conduct field education for seasonal launches, new hires, and department staff.Direct and participate in presentation of Education Programs to field sales and New York Office staff.Participate in marketing meetings for awareness of product and program launches, line extensions, product positioning updates, etc.Liaise with Design and Purchasing for the development and production of Education materials.

  • National Show Manager

    • Apr 2002 - Jun 2002

    Develop a show department manual of policy and procedures for the distributor sales and education departments to utilize and conduct efficient show and seminar events. Develop a procedure of working with and booking guest artist for Corporate and distributor shows and seminars.Work with Sales, Marketing and Education to maintain and utilize North American Guest Artist to support and grow corporate business.Review, interview and support training of all NAGA.Contract NAGA and freelance support staff for corporate and distributor show and seminar events.Develop and facilitate annual NAGA training and bio/photo shoot update and contract renewal. Work with Academy manager to utilize all NAGA for Academy shows and seminars.Manage Show event budgets and report monthly results to Director of Education.Support corporate training events both internally and out in the field as needed

  • National Technical Educator

    • Sep 2001 - Apr 2002

    Communication with corporate and distributor educators on education initiatives, strategies and direction. Analysis of education programs and effect on sales per distributor and nationally.Working with distributors on planning and execution of distributor show events and field education. Devising appropriate formats for in salon education, seminars and special events. Manage distributor Technical Educator programs, including procedures, monitoring certification training, and communications.Manage overall distributor Full Time Educator program, including communications, meeting content, program analysis, recruitment, and training.

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  Pierres of Pinehurst

  • Pinehurst, North Carolina

  • Salon / Stylist Owner

    • Jan 1981 - Sep 2001
    • Pinehurst, North Carolina

    Direct and manage day to day operations to successfully achieve sales goals, business objectives and overall salon profitability.Create and execute strategic business plans, including sales/service promotions and productivity targets.Ensure high customer service standards and resolve guest relations issues in a timely, consistent manner, utilizing sound judgment.Recruit, hire, train and motivate qualified staff, providing ongoing feedback.Provide strong leadership and maintain a positive employee relations climate.Communicate individual performance expectations, develop specific goals and prepare performance reviews.Review staff schedules and time off requests to ensure adequate coverage.Formulate standards for overall salon growth and individual skill enhancement.

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  Wella

  • Redding, California Area

  • International Guest Artist

    • Apr 1984 - Aug 2001
    • Redding, California Area

    As a freelance guest artist I performed/presented at national/international trade and industry shows, technical writer and senior trainer of North American Guest Artists.