Experience

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  Towell International Holding Company-TIH

  • Kuwait

  • Commercial Head

    • Feb 2019 - Present
    • Kuwait

    ▪ Responsible for managing and developing key accounts of the entire Food Service division at Al Bustan Al Khaleeji where we drive the sales activities in the HORECA market and represent a leading portfolio of renowned global premium brands in fast-moving consumer goods in Kuwait. ▪ 2023 | Delivered an all-time performance with a sales growth of +6% vs. 2022 and net profitability +9% vs. Budget / +25% vs. 2022.▪ 2022 | Reinforced on the established building blocks to deliver a record high top line and profitability vs. 2021 (PbT +20%). ▪ 2021 | Steered the division in its first ever profitable transformation +197% growth on PbT. Repositioned as one of the leading HORECA distributors. ▪ 2019 | Tasked to restructure, address profitability and growth deficits in line with company-wide strategy and shareholder’s vision and values.https://www.towellholding.com/en_US/http://www.bustankhaleeji.com/http://www.bustanwataniya.com/http://www.wjtowell.com/http://www.enhance-group.com/

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  International Trade Holdings Company K.S.C.

  • Kuwait

  • Corporate Director - Food & Beverage

    • Apr 2016 - Feb 2019
    • Kuwait

    ▪ Entirely responsible for the achievement of the whole financial, operational, service-oriented, safety and business goals for the food and beverage growth and strategy of the group, both in the Middle East and Asia.▪ Actively supported and assisted in the expansion and diversification of the business entities (F&B retail chains) and properties (hotels) located locally and internationally. ▪ Developed relevant and contemporary suitable F&B concepts regionally by creating value for the owner, advise ownership regarding suitable brand partners and new store locations based on market reviews and opportunities.▪ Performed regular on-site inspections and audits for evaluation, training, recommendation and support.▪ Reported to the company's Owners - Chairman/President/CEO.http://www.ithc.com.kwhttp://irtrading.co/index.html

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  Carlson Rezidor Hotel Group

  • Batumi, Adjara Region, Republic of Georgia

  • Hotel General Manager

    • Feb 2014 - Feb 2016
    • Batumi, Adjara Region, Republic of Georgia

    ▪ Fully responsible of all aspects of the property’s general management and leadership.▪ Reported to the District Director in Ukraine, the hotel’s Owners and the Area Support Office in Moscow.▪ Managed a team of 125 people.▪ Successfully completed the General Manager Certification Programme (GMCP) and the Pro Active Leadership for General Managers.2014 Key Performance Indicators▪ Year-end total revenue deviation above budget by +2.3% and above last year by +8.7%.▪ Exceeded total GOP% performance budget by +3.8% and above last year by +3.7%.▪ Met all guest satisfaction targets with Medallia scores above last year by +2.9 and above the company’s benchmark by +17.47.▪ Positively surpassed last year’s Climate Analysis 2013 employee satisfaction survey results by +1.7% and above the company’s benchmark by +8.2%.2015 Key Performance Indicators▪ Year-end total revenue deviation above last year by +0.3%.▪ Exceeded total GOP% performance budget by +4.8% and above last year by +5.7%.▪ Met all guest satisfaction targets with Medallia scores above last year by +10.4 and above the company’s benchmark by +28.05.▪ Positively surpassed last year’s Climate Analysis 2014 employee satisfaction survey results by +0.9% and above the company’s benchmark by +9.0%.▪ Improved the hotel’s Quality Performance Review on the company’s brand standards mystery audit scores above 92% to the last audit visit in 2013 by +0.6%.AWARDS▪ The Radisson Blu Hotel, Batumi was named as Georgia’s Best Sea Accommodation 2015 at Welcome to Georgia National Tourism Awards 2015 ceremony on November 20 in Tbilisi.▪ The Radisson Blu Hotel, Batumi was named as Georgia's Leading Hotel 2015 at World Travel Awards 2015 Europe ceremony on 05 September in Sardinia, Italy.▪ The Radisson Blu Hotel, Batumi was named as Georgia's Leading Hotel 2014 at World Travel Awards 2014 Europe ceremony on 02 August in Athens, Greece. http://www.radissonblu.com/hotel-batumi/

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  Meritus Hotels & Resorts

  • Singapore
  • Hospitality
  • 1 - 100 Employee

  • Executive Assistant Manager (EAM)

    • Aug 2013 - Jan 2014

    Property sold and de-flagged to a local Chinese owner:http://www.haiyihotel-group.com/en/hotel-stjh/about.php▪ Reported to Meritus Hotels & Resorts Corporate Office & General Manager▪ Managed the entire hotel's operation and acting General Manager in the absence of the GM▪ 318 guestrooms + 5 F&B outlets + In-Room Dining▪ Banquet operations with 3 interconnecting ballrooms that accommodate up to 800 guests and 5 function rooms▪ Managed a team of 370 peoplehttp://www.meritushotels.com/en

  • Executive Assistant Manager (EAM) – (Pre-Opening & Opening Team)

    • Jun 2012 - Jul 2013

    ▪ Reported to Meritus Hotels & Resorts Corporate Office in Singapore & Hotel Owners▪ Managed the entire hotel operation as acting Hotel Manager (Rooms, Housekeeping, Food & Beverage, Culinary, Sales & Marketing, MarComm, Human Resources, Security, Finance, IT, Engineering...) ▪ Spearheaded the pre-opening and opening phases of the overall operations▪ 300 guestrooms + 6 F&B outlets & bars + In-Room Dining▪ Banquet operations with 2 interconnecting ballrooms that accommodate up to 1000 guests and 10 function rooms▪ Managed a team of 350 peoplehttp://www.meritushotels.com/enProperty re-branded under:https://www.wyndhamhotels.com/wyndham/surabaya-indonesia/wyndham-surabaya-city-centre/overview

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  Hilton Worldwide

  • Guangzhou, China

  • Food & Beverage Manager (Pre-Opening & Opening Team)

    • Jul 2011 - Jun 2012
    • Guangzhou, China

    ▪Reported to the General Manager▪Spearheaded the overall pre-opening and opening phases of the F&B division▪Overseen 8 F&B outlets + In-Room Dining▪Overlooked Banquet operations - Grand Ballroom up to 400 guests, 2 meeting rooms up to 250 guests together and 1 meeting room for 150 guests as well as 9 well-appointed meeting rooms▪Managed a team of 150 peopleHilton Guangzhou Tianhehttp://www1.hilton.com/en_US/hi/index.do

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  InterContinental Hotels Group

  • Hurghada, Red Sea, Egypt

  • Director Of Food & Beverage

    • Jan 2010 - Apr 2011
    • Hurghada, Red Sea, Egypt

    ▪ Reported directly to the General Manager▪ Overseen 10 F&B outlets + Room Service▪ Overlooked Banquet operations with 3 meeting rooms, one ballroom accommodating up to 400 guests, and Abu Soma Tent for up to 1,000 guests▪ Managed a team of 250 people (F&B Service Team, Culinary & Stewarding)http://www.ichotelsgroup.com/Property re-branded under:http://www.palmroyaleresort.com/

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  Mandarin Oriental Hotel Group

  • Kuala Lumpur, Malaysia

  • Food & Beverage Manager

    • Oct 2008 - Sep 2009
    • Kuala Lumpur, Malaysia

    ▪ Assisted the EAM in charge of F&B in overall day to day operation.▪ Overseen 7 F&B outlets + In-Room Dining.▪ Managed a team of 350 people (F&B Service Team & Stewarding)▪ Planned, developed and launched two additional new F&B entertainment and food outlets “Pacifica” Stylish fine dining seafood restaurant and “Sultan Lounge” the Hotel’s first lounge and Bar nightspot (Pre-Opening & Opening Team)▪ Overlooked Banquet operations - 16 meeting rooms, the Grand Ballroom up to 2,400 guests and the Diamond Ballroom that accommodates 450 guests for sit-down dinner.▪ IMS/ISO/HACCP trained.http://www.mandarinoriental.com

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  Rosewood Hotels & Resorts

  • Jeddah, Kingdom Of Saudi Arabia

  • Assistant Food & Beverage Manager (Pre-Opening & Opening Team)

    • Jan 2007 - Oct 2008
    • Jeddah, Kingdom Of Saudi Arabia

    ▪ Spearheaded the overall opening of the F&B division.▪ Overseen 7 F&B outlets + In-Room Dining and 8 meeting rooms▪ Managed a team of 130 people (F&B Service Team, Stewarding & Kitchen).▪ Reported directly to the Director of F&B.http://www.rosewoodhotels.com

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  Quintessentially

  • Beirut, Lebanon

  • Pre-opening Team (Temporary Side Project)

    • May 2006 - Jan 2007
    • Beirut, Lebanon

    Assisted in setting up a Quintessentially franchise in Beirut, Lebanon for the Levant region with a personal business contact. Quintessentially is a private members' club with a 24-hour global concierge service with offices in almost every major destination and thousands of suppliers worldwide. My contribution included networking with vendors and potential business partners. In addition, I was also involved in comprehensive market research and business strategy planning for the set up of the company.http://www.quintessentially.com/

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  "The Sukhothai Hotel" Bangkok

  • Bangkok, Thailand

  • Restaurant Manager (Re-Opening Team)

    • Oct 2005 - Mar 2006
    • Bangkok, Thailand

    ▪ Lead the re-opening and re-launching of both outlets after undergoing renovations.▪ Established all staff F&B trainings, Standard Operating Procedures, Job Descriptions, Organizational Charts, Menu Designs, Plating Guides, F&B tastings, Staffing/Hiring, Service/Hostess Station Designs, Floor Plan/Seating Layouts, Standard Operating Equipment, Table Setting/Tabletops, Uniforms, Entertainment, Operating Hours, Lighting/Atmosphere, Media Releases/Promotional Collaterals,…http://www.sukhothai.com

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  Raffles Hotels & Resorts

  • France
  • Hospitality
  • 700 & Above Employee

  • Restaurant Manager

    • Jun 2005 - Oct 2005

    The Bar & Billiard Room Outlet ManagerThe Bar & Billiard Room was also being divided into four separate rooms and used as an elegant venue for Catering & Banqueting events such as conferences, exhibitions, weddings, lunches, small concerts and seminars. It has full stage conveniences for music, and offers audiovisual facilities.▪ Exceeded highest record percentages of profitability.https://www.raffles.com/singapore/

  • Room Service Manager

    • Jul 2004 - May 2005

    Maximized a historical revenue/profit including the Minibar through up selling practices, regular guests’ contact/feedback, menu engineering, etc…, with a maintenance of consistency in quality of food, beverage and service.https://www.raffles.com/singapore/

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  The Ritz-Carlton Hotel Company, L.L.C.

  • United States
  • Hospitality
  • 700 & Above Employee

  • Assistant Restaurant Manager (Pre-Opening & Opening Team)

    • Aug 2003 - Jun 2004

    ▪ In charge of the profit and loss of the total operation. ▪ Played a leading role in opening and establishing the entire concept and operation of Amaseena. http://www.ritzcarlton.com/en/hotels/dubai/dubai-beach

  • The Lobby Lounge & Bar Supervisor

    • Aug 2002 - Aug 2003

    ▪ Lead the management of The Lobby Lounge, The Library Bar and Cigar Room.▪ Exceeded profit expectations to date for year 2002/03. ▪ Reported to the Director of Restaurants.http://www.ritzcarlton.com/en/hotels/dubai/dubai-beach

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  Campo Cevichee, COROM S.A.L.

  • Beirut, Lebanon

  • Floor Supervisor (Pre-Opening & Opening Team)

    • Nov 2001 - May 2002
    • Beirut, Lebanon

    Nuevo Latino Restaurant-BarSeating Capacity: 80 pax / Staffing: 12 employees

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  The Ritz-Carlton Hotel Company LLC

  • Kuala Lumpur, Malaysia

  • Management Trainee

    • 2001 - 2001
    • Kuala Lumpur, Malaysia

    http://www.ritzcarlton.com/hotels/kuala_lumpur/

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  InterContinental Hotels Group

  • Beirut, Lebanon

  • Food & Beverage Management Trainee

    • Aug 2000 - Sep 2000
    • Beirut, Lebanon

    2 months training programPhoenicia InterContinentalhttp://www.ichotelsgroup.com

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  Choice Hotels International

  • Beirut, Lebanon

  • Management Trainee

    • Oct 1998 - Dec 1998
    • Beirut, Lebanon

    3 months training program in Rooms Division, Food & Beverage, Accounting and Cost Control.Savoy Comfort Hotelhttp://www.choicehotels.com