Experience

• 

  Onepay

  • Yangon, Myanmar

  • Merchant Care Executive

    • Feb 2023 - Present
    • Yangon, Myanmar

    Directly report to Head of Sales and Dy CEO(CCO)Deploy and collect POS terminal and other digital payment's devices.Give devices training, portal training and demonstrate and occupy cross-sales if require.Responsible to make growth of transaction POS services.Revison and Negotiate MDR ,services to retention existing Clients.Built rapport relationship with clients and responsible as POC coordinating between bank and Merchant.Respond to merchant inquiries, resolved issues, and provided exceptional customer service via phone, email, and live chat.Addressed and resolved payment disputes, billing inquiries, and technical issues promptly and efficiently.Proactively identified opportunities to improve merchant satisfaction and streamline processes.Collaborated with internal teams, including Sales, Operations, and Technical Support, to ensure seamless merchant experiences.Maintained accurate records of customer interactions, inquiries, and resolutions in the CRM system.Participated in ongoing training and development programs to enhance product knowledge and customer service skills.

• 

  Ooredoo Myanmar

  • Myanmar

  • Key Account Manager (B2B)

    • Dec 2019 - Feb 2021
    • Myanmar

• 

  TrueMoney Myanmar

  • Corporate Sales Executive

    • Feb 2019 - Dec 2019

• 

  KBZ Bank

  • Sales Executive (Key Account)

    • Aug 2013 - Feb 2019