Experience

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  Nexon (Thailand) Co., Ltd.

  • Thailand
  • Computer Games
  • 1 - 100 Employee

  • Operations Director

    • Dec 2021 - Present

    • Plan service and community strategies for all communication channels of all the products before and after launched.• Manage both Customer Support and Community Management teams to bring the best user sentiment.• Coordinate with Headquarter (KR), Oversea outsourcing and Platform, Infrastructure team (USA) to make sure all issues have been solved both Customer Issues, Platform and CS tools issues. Also, to make sure that all user journey has met user satisfaction, whether new/ existing user journey and CS staff journey to be able to deliver the best service.• QA all the projects that developed before deliver to related departments.• Develop talent and make sure they are archiving company’s goal.

  • Customer Support Manager

    • Mar 2017 - Present

    • Set up Customer Support team e.g. Support Flow/ Team, Individual KPI/ Quality Assurance/ Support Backend/ Support Website both PC and Mobile platform.• Managing, Coaching and Training operators by driving team to achieve KPI as set.• Recruiting/ Managing / Allocation for man power.• Cooperate with Headquarter (KR) and Business Unit (Game Planner) in case of escalation, service policies and services updates.• Monitoring User trend/ Analysis report for each service and Incident report.• Corporate with Community team for Customer Support via Facebook Fanpage Messenger. ○ Monitoring User trend and share with related team for Service analysis ○ Service Plan for Crisis issue handling.

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  LINE Corp

  • Bangkok Metropolitan Area, Thailand

  • Customer Service Supervisor (LINE GAME)

    • Sep 2014 - Aug 2016
    • Bangkok Metropolitan Area, Thailand

    • Cooperate with LINE Fukuoka for Team set up e.g. Recruiting/ Training/ Service Localization.• Supervise, Coaching and Training operators by giving advice and to drive team to achieve KPI.• Create flow for services, support team to be able to work in most efficient way.• Cooperate with LINE Fukuoka/ Korea Head quarter/ Philippines, Indonesia Contact Center and TH outsource team in case of escalation, service flow policy, and services updates. Also, Cooperate with Business Unit (Game Planner) to plan for Local game support.• Quality Assurance and Monitoring Inquiry trends and volume

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  Skymate co., Ltd.

  • Bangkok Metropolitan Area, Thailand

  • Product Executive and Content Editor

    • Dec 2013 - Aug 2014
    • Bangkok Metropolitan Area, Thailand

    • Implement, manage and coordinate event, campaign & promotion by follow marketing strategy• Monitor and report online & offline competitor events and campaigns• Cooperate with Game Planner to test game content (QA)• Take care of Facebook Fanpage (Content Creator or Admin) for our Products Official Fanpage ○ Monthly/Weekly Planning Facebook posts ○ Create Content to engage user to page by aligning with plan. ○ Research Social Trend and develop to create contents ○ Research Social Media content competitor to develop for more efficiently of our contents. ○ Corporate with Graphic design team for Photo creative contents. ○ Daily schedule post on Facebook Fanpage. ○ Customer Support via Facebook Fanpage/Inbox. ○ Report Weekly/Monthly Page Stats

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  True Corporation

  • Bangkok Metropolitan Area, Thailand

  • Marketing Executive

    • May 2013 - Nov 2013
    • Bangkok Metropolitan Area, Thailand

    • Create key messages for products and campaigns • Take part of Strategies for each product before and after launching• Market surveying when needed.

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  NC True Co.,Ltd.

  • Bangkok Metropolitan Area, Thailand

  • CM Representative

    • Jun 2011 - Apr 2013
    • Bangkok Metropolitan Area, Thailand

    • Take care of customer’s trouble cases via Live chat, E-box, E-mail and Call center• Games and online event testing.• CCU Checking and Report CCU daily• Event staff when needed• Report if there any case of server problems by contacting to Korea operation

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  Bioscope Magazine

  • Bangkok Metropolitan Area, Thailand

  • Internship in Editor Session

    • Nov 2010 - Feb 2011
    • Bangkok Metropolitan Area, Thailand

    Movies Related Magazine

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  Walt Disney World

  • Orlando, Florida Area

  • Quick – Service Food & Beverages position

    • Mar 2010 - May 2010
    • Orlando, Florida Area

    Disney International College Program (ICP) 2010