Experience

• 

  Shinhan Vietnam Bank Ltd.

  • Vietnam
  • Banking
  • 300 - 400 Employee

  • Senior Supervisor - Card Planning Dept.

    • Nov 2018 - Present

    - Conduct customer data analysis to develop reports and targeted promotion campaigns- Analyze and generate reports on customer portfolio, activation, usage and delinquency- Provide periodic/ad-hoc internal/external reports to SBV/Visa/VNBA

  • Supervisor - Retail Business Dept.

    • Jul 2016 - Oct 2018

    - Manage and update Deposit policy, products and customer management guidelines.- Work with IT and other departments to design and improve systems that are in line with business growth requirements.- Assist branches with daily procedures related to deposit products and services, as well as the implementation of deposit policy practices.- Provide internal and external reports- Participate in the ANZ Bank M&A Process, which includes reviewing counterparty deposit products and services, cooperating with other departments to improve systems and procedures in preparation for M&A, and validating and reconciling deposit data following M&A.

  • Officer - One-stop Service Teller

    • Apr 2012 - Jun 2016

    - Deliver the Counter services including: Demand/Term Deposit Account Opening and Managing , Cash Withdraw/ Deposit and Money exchange, Inward & Outward Remittance, Debit/Credit Card Issuing and Managing- Sales and business support by listening to customers' concerns, providing them with information and support related to products and services that suit and fulfill their needs, as well as helping to solve their problems and complaints

• 

  TSL Shipping & Trading - Bunkering

  • HCMC, VN

  • Customer Service Representative

    • Jun 2009 - Apr 2011
    • HCMC, VN

    Outbound customer service representative and documentation officer