Experience

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  HTH Communications, LLC.

  • Houston, Texas, United States

  • Information Technology Business Analyst

    • May 2022 - Present
    • Houston, Texas, United States

    Job duties:- Perform analysis business requirement or system issues to provide suitable and effective IT solutions for business purposes.- Analyze business requirements, ensuring that requirement statements are concise and comprehensible, The requirements should also conform to the company’s standards and FCC rules.- Document the user’s business requirements in details: Flowchart, business specification.- Create and enhance the IT working processes.- Coordinate between business’s users and system development team to discuss the requirements which need to be clarified or adjusted. Ensure all applications are well-developed or enhanced as per business requirements with high quality and effective methods.Achievements:- Launched new program of Trial plan for AirVoice Wireless prepaid services in November 2022.- Launched new service portal for AirVoice Wireless’s dealers and partners in December 2022.- Handled and completed more than 85% of enhancement items of Lifeline/ACP program services for AirTalk Wireless.

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  New York Life Insurance Company

  • Houston, Texas Area

  • Licensed Insurance Agent

    • Feb 2018 - Aug 2018
    • Houston, Texas Area

    - Develop positive relationship with clients- Approach clients via cold calling and direct mail to inquire about their insurance situations and future needs- Communicate with Agent Counter about the process of obtaining underwriting approval, policy delivering or claim submitting- Explain the differences in policy specifics so clients can make informed decisions about their purchases- Respond to client’s questions and complaints- Follow up with clients after initial meetings or prospecting conversations- Participate in continuing education programs in both insurance and sale

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  Generali Vietnam Life Insurance

  • Vietnam

  • Information Technology Business Analyst

    • Jul 2014 - Sep 2017
    • Vietnam

    - Perform business and problem analysis to provide suitable and effective IT solutions for business purposes- Analyze and verify requirements, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards- Document the user’s business requirements in detail, (requirement specifications) with all assumptions and caveats included- Coordinate between business’ users and system development team to ensure all applications are well-developed and enhanced as business needs with the most quality and effective method;- Coordinate testing and ensures issues are identified, tracked, reported on and resolved in a timely manner. And assists in enforcement of project deadlines and schedules- Serve as an internal point of contact for Development team whenever requirements need to be clarified

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  Officience

  • Vietnam
  • Outsourcing and Offshoring Consulting
  • 300 - 400 Employee

  • Information Technology Business Analyst

    • Mar 2014 - Jul 2014

    - Generate all the requirements from customers and specify them to project teams.- Follow up the implementation: product coding & testing, bug fixing- Keep strong contact with customers for the information's transparency: resource’s estimation and project planning, incident management.

  • Senior Data Analyst

    • Nov 2012 - Mar 2014

    - Manage customer’s queries about network quotation and the inventory status- Cooperate with other team members to complete assigned tasks- Periodically produce the reports to manager and customers - Contact and discuss with supporting teams and customers by mails, IM, phone… to collect information.

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  Swiss Post Solutions Vietnam Ltd.

  • Vietnam

  • Project Lead

    • Aug 2010 - Nov 2012
    • Vietnam

    Job descriptions:- Provide leadership to the project team.- Handle the efficiency of the project, keep up-to-date the procedure, inform the latest rules… - Plan the training for new operators and arrange the working time based on the forecast of data volume, propose the overtime jobs if needed.- Follow the action plan of Production Department and report frequently to Shift Manager. - Establish and maintain high standards of quality.- Monitor the resources and the assets (people, computers, documents…) to ensure all the operations.- Coordinate with IT and Software departments to resolve the incidents and identify the way of precautions.- Keep a close communication with the customers (by email or Skype).- Review periodically the performance of staff.- Daily report to Project Manager and Division Manager. Achievements:* Good result of performance review in March 2012.* To be familiar with the administrative work.* Improved the knowledge of team management.* Good learning of the Quality Management Systems – ISO, the Information Security Management System (ISMS), the team and risk management via the internal training.# January 2012: Business trip to deploy the new BPO project:- Learn the knowledge of the new BPO project: the rules of process, the functions of the customer’s system.- Negotiate and discuss about the working hour, the commitment of data security and the project’s quality control.- Propose the technical support for testing the VPN connection.- Successfully attained the agreement with customers about the action plan of training and deploying the project as soon as coming back Vietnam. - Completely drew up the instruction documents.- Completed the training action for French Operators.- Successfully created the skill tests for the new applicants.- Provided a good support to Human Resource Department for the recruitment interview. - Officially started the new project in May.

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  Vinamit JSC

  • Vietnam

  • Marketing Intern

    • Jul 2009 - Aug 2009
    • Vietnam

    - Completed a Customer Survey about the consumption habits of fruit chips: * Identify the goal of project and calculed the cost level. * Create the questionnaire. * Recruit the staff and separated the task responsibility. * Handle the progress of team jobs. * Analyse the collected data by using SPSS and Microsoft Excel. Achievements:- Reached the target of the project.- Successfully reported to Marketing Manager.- Provided supported for an advertising project regarding a new product: This included brainstorming ideas for an impressive slogan and TV advertising campaign.

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  Shenzhen HQVT Technology Co., Ltd

  • Vietnam

  • Internship in Sales

    • Aug 2008 - Sep 2008
    • Vietnam

    - Provide the information of products to personal or corporate customers.- Provide the support services to customers.- Report weekly to Sales Director