Experience

• 

  Wise Ltd.

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Senior Operations Specialist

    • Oct 2020 - Feb 2022

    Additional responsibilities as a senior:- Coordinated operational needs to automate manual tasks to the engineer teams by collecting data, measuring impacts, and presenting them to the engineer team.- Used looker, SQL and excel to collect data, analyze data and propose feasible solutions- Set the team quarterly goals, and delegate actionable items to team members to improve operational processes- Monitored and improved the team KPI's- Interviewed candidates and mentored team members

  • Payment Operations Specialist

    • Oct 2018 - Oct 2020

    - Keep an eye on the payments' engine and solve payment-related problems.- Build solid ownership of operational processes with your team- Develop strong relationships with internal and external partners- Drive operational excellence, while maintaining sufficient controls and assessing and mitigating operational risks- Help translate customer needs into plans and support these with analysis- Drive improvements to our product and work processes to become more efficient- Act as a point of contact between Wise and our partners

• 

  bitkub | Thailand's Digital Asset Exchange

  • Bangkok Metropolitan Area, Thailand

  • Chief Operating Officer

    • May 2018 - Jul 2018
    • Bangkok Metropolitan Area, Thailand

    My role objective was to set up the operations and customer support team before leaving to do my MBA.- Design and implement business operations- Establish policies that promote company culture and vision- Oversee daily operations of the company (customer support, processing deposits and withdrawa...

• 

  Alliance Group International Limited

  • Bangkok Metropolitan Area, Thailand

  • Senior Operations Executive

    • Dec 2016 - Apr 2018
    • Bangkok Metropolitan Area, Thailand

    Assist and report directly to the foreign country directors Financial Accounts:- Liaise with the financial accountants to manage company's expenses, billing and payroll.Human Resources:- Maintain organization staff by establishing a recruiting, testing, and interviewing program.- Issue emplo...

• 

  Coins.co.th

  • Thailand
  • Financial Services
  • 1 - 100 Employee

  • Team Lead

    • May 2016 - Nov 2016

    - No. of direct and indirect reports: 30- Oversaw daily operations of all departments, which include operation and customer support, marketing and business development, accounting and compliance) in the company and resolved any problem. - As a teamlead, I focused on the most problematic team, the accounting team, and led a team of bookkeepers to reconcile past transactions up to a period of 10 months and traced unknown transactions with a success rate of 90%. - Created an automated bookkeeping tool on Excel for daily reconciliation of over 200+ transactions a day and creating reports.- Accomplished staff results by communicating job expectations, monitoring, and appraising job results; disciplining employees.- Maintained staff by recruiting, selecting, orienting employees.- Evaluated performance by analyzing and interpreting data and metrics.- Managed Vero, the event driven email platform for managing off-site customer interactions (website: www.getvero.com).

  • Operations and Customer Support Manager

    • Nov 2015 - Apr 2016

    - No. of direct reports: 10- Maintained quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.- Maintained operational standards by supervising and assigning staffs; following up on work results.- Trained new and existing employees.- Processed orders, arbitraged and hedged, managed prices.- Reviewed and approved/rejected new FAQs, notices on Coins website, email templates & SMS templates.

  • Operation and Customer Support Officer

    • May 2015 - Oct 2015

    - Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.- Attracted potential customers by answering product and service questions; suggesting information about other products and services.- Processed orders, arbitraged and hedged, managed prices.- Created/improved FAQs, notices on Coins website, email templates & SMS templates.- Improved wording of texts/instructions on Coins website and newsletters before being launched.- Updated bitcoin/blockchain news on social media daily.- Spoke in Thailand Bitcoin Meetup, introducing various services provided by Coins.

• 

  Paleo Robbie

  • Bangkok Metropolitan Area, Thailand

  • Junior Manager/Personal assistant to CTO

    • Feb 2015 - Apr 2015
    • Bangkok Metropolitan Area, Thailand

    - Assigned delivery destinations to a team of messengers according to the delivery areas they were in charge of in Bangkok, and ensured smooth and on-time deliveries.- Filled in orders and created invoices.- Attended to customers' inquiries and resolved service problems by email, Line, whatsa...

• 

  Mahidol University International College

  • Bangkok Metropolitan Area, Thailand

  • Logic Tutor

    • Sep 2011 - Dec 2014
    • Bangkok Metropolitan Area, Thailand

    - Taught students who took Introduction of Logic what they could not follow in class- Provided exercise and checked their answers