Experience

• 

  Westar Truck Centre

  • Melbourne, Victoria, Australia

  • Warranty Administrator

    • Nov 2023 - Present
    • Melbourne, Victoria, Australia

    Warranty administration for MAN, Western Star, Dennis Eagle and Detroit on highway engines.

• 

  Southpac Trucks Ltd

  • New Zealand
  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • Warranty Claims Manager

    • Jun 2022 - Dec 2023

  • Warranty Administrator

    • Feb 2022 - Jun 2022

• 

  Keith Andrews

  • Auckland, New Zealand

  • Warranty Administrator

    • Mar 2021 - Mar 2022
    • Auckland, New Zealand

    Responsible for processing warranty and Service plan claims on Mercedes Benz light commercial vehicles and heavy trucks, Fuso truck and bus, Freightliner and Detroit equipped engines. Developing skills and training for warranty team members in North Island on warranty processing on Freightliner and Detroit engines.

• 

  Penske New Zealand

  • Auckland, New Zealand

  • Warranty Administrator

    • Jan 2018 - Feb 2021
    • Auckland, New Zealand

    Responsible for warranty processing for MAN, Western Star, Detroit Diesel On and Off Highway Engines and Dennis Eagle (Auckland Dealership) and Off Highway MTU engines and Mercedes Benz engines ( NZ Distribution Level)

• 

  Auto distributors NZ Ltd

  • Auckland, New Zealand

  • National Technical Advisor

    • Jun 2017 - Jan 2018
    • Auckland, New Zealand

• 

  Sime Darby Automobiles NZ Ltd

  • Auckland, New Zealand

  • National Technical Advisor

    • Jul 2016 - May 2017
    • Auckland, New Zealand

• 

  PSA Peugeot Citroen Asia Pacific and GCC countires Technical Platform

  • Selangor Malaysia

  • Technical Referent

    • Apr 2004 - Oct 2015
    • Selangor Malaysia

    Team manager for English, Chinese and Japanese 11 team of assistors whom we provide technical and diagnostic tools support for Peugeot and Citroen vehicles for over 30 countries world wide.Driven to succeed in all tasks presented by the management. Team work amongst the team is the ulmost priority to succeed.Provide back up technical support to all the team assistors on difficult casesStrategic planning for the developments of the Technical Platform progress and successContingency planning to address current or future anticipated problemsMotivated and self driven to solve technical problems Field of expertise and interests are Engine management systems ( Petrol, Diesel, Hybrid Engines)

• 

  PSA Peugeot Citroen ASIA Pacific and GCC Technical Platform

  • Selangor, Malaysia

  • Team leader for English Team of Technical Platform

    • Oct 2007 - Mar 2012
    • Selangor, Malaysia

    Manage 5 English Team assistors on daily operationsProvide technical back up support all the assistors on problem solving techniquesEnsure quality of diagnostics on each of the cases received from the countries Strategic planning of continuous improvement of the process to solve vehicle and diagnostic tool problems on a timely manner.

• 

  PSA Peugeot Citroën

  • Cyberjaya Malaysia

  • Assistor

    • Apr 2004 - Sep 2007
    • Cyberjaya Malaysia

    - Assistor to provide technical support for Peugeot vehicles- Provide Peugeot diagnostic tool supportNominated as the vehicles and methods expert for the Technical Platform from 2005 to 2007