Experience

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  Problem Solvers

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Management Consultant/Business Analyst

    • Aug 2012 - Present

  • Owner - Management Consultant

    • Aug 2012 - Aug 2012

    Problem Solvers – we solve problems with Management Consulting, Coaching, Counseling, marketing solutions and Inventions.Transforming businesses through the strategic application of people, processes and technology.PS - Tantum Quantum, Latin for “so much, as much” or freely translated - What Ever It Takes!

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  Southern California Edison

  • Manager, Quality Management/Testing Process Support

    • Jan 2010 - Aug 2012

    SCE. Managed group of Lead Testers and others tester ranging from 25 to 80. Performed process re-engineering for the Quality Management and Testing organization.Left SCE - I wanted to be able to work on a PhD degree full time.and it was difficult with full time job.This was as much a financial decision as a career decision.Part time work has been OK but would like to get back to full time. IT OK, but Process Improvement and Emergency Management are also good.

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  Problem Solvers

  • Management Consultant

    • Jul 2008 - Jan 2010

    Engaged in consulting assignments to solve my customer’s problems using Process Engineering and a broad based business acumen in several industries with emphasis on IT in support of business objectives. Unlike some others with credentials only; I have the credentials, hands-on experience and success in getting results. I also have the management and training skills to work through others and transfer significant skills for my customers to build upon.See my slideshow.

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  ACS, a Xerox Company formerly Lockheed Martin Information Technology

  • Santa Ana

  • Manager, Financial and Human Resource Systems for the County of Orange, CA

    • Apr 1999 - Jul 2008
    • Santa Ana

    Managed the maintenance, enhancements and new development for the County's ERP systems (AMS Advantage). We enhanced the basic suite with several interfaces that far exceeded the capabilities of Advantage. • Established Tactical and Strategic planning with yearly budgeting control and metrics for status reporting• Introduced SEI/CMM to the County Applications Development teams and over time achieved CMM Level II• Created an agile process to manage a large number of tasks, of varying size and priority, for multiple clients • Helped introduce ITIL to County IT; Responsible for CPI, Problem and Incident Management• Improved productivity - over 163% in 2 years; reducing a growing backlog of assignments• Improved performance; reducing production defects 95% in 2 years • Improved system availability from 73% to 99%• Achieved cost avoidance of $900,000 each year (for 8 years)• Achieved cost savings of $1,500,000 on contracts negotiated in 3 years• In 9 years total, led over 86 projects with an Average of 0.3 defects/4600 task hours• No commitments missed - successive evaluations of - Best level of support ever• Initiated formal QA and Configuration Management disciplines

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  Farmers Insurance Group

  • Manager, SQA

    • 1998 - 1999

    I supported CM and QA. Overall, I ended the chaos of untested changes being forced into production by consultants (from a major accounting firm) and management in Applications Development; I Enforced testing by my group, enforced CM migration rules and cut production abends by over 90% in less than 6 weeks. • Put processes in place to stop random changes and enforce controls• Reduced the monthly abend rate from over 15,000 to under 100• Reduced overtime costs by 83%; roughly $479,000 saving/year• Eliminated 44% of production rework; about $777,000 savings/year

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  Problem Solvers

  • Management Consultant

    • 1995 - 1998

    I worked as an Independent Management Consultant. Four of my primary assignments were:• Managed an application development team for the State of Florida. I facilitated application & database designs.• Designed and programmed an interface between a world-wide email system (home grown) with MS Outlook for a major heavy equipment manufacturer as a means of converting to MSO over time. It was notable that their own people would not touch the system and 2 other consulting companies withdrew from the assignment as beyond their abilities.• Facilitated 3 divisions of a world-wide manufacturer in documenting and implementing CMM. They were assessed at Level 2 initially and well on their way to Level 3. • Did Y2K work for 1 company and a CA County.. The County had a universal date routine they had purchased but were not using as it came with a 96 page manual. I rewrote the manual to 12 pages, provided a 2 page "cheat sheet" and a utility program that allowed users to test and verify their changes.

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  Northrop Grumman, B2 Division

  • Manager, Data Administration then CPI Facilitator

    • Apr 1987 - May 1995

    Managed 27 DBAs supporting all applications except Logistics and some engineering. We used IMS, DB2, Oracle, and other RDBMSs on the Mainframe and open systems.• Met COR review and CMM Level 2 assessment by establishing standards, procedures and documentation • Reduced recovery time by over 61%, never lost any data, supported 24/7 environments• Established Business Continuity/Disaster Recovery processes and implemented Recovery Manager processLast 4 years as a TQM Facilitator• Reported savings of over $49M in last 2 years for all of AD • Facilitated teams outside of IT for Manufacturing and Human Resources• Improved HR Performance Improvement Procedure and counseled managers in its use ...- Results: 18 of 20 stayed 2 years after rewrite, 20 of 22 separated in the 2 years before rewrite• Created testing processes that were adopted for all Division test environments• Initiated and successfully completed the first Offshore support projects for the division