Experience

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  Repipe Specialists

  • Burbank, CA

  • Scheduling Associate

    • Nov 2021 - Dec 2023
    • Burbank, CA

    Answered inbound telephone calls from potential customers to determine qualifications for meeting with a company sales representative to provide an estimate for repiping the customer’s property. Educated customers on the effects of replacing the freshwater pipes in their home or business. Created work orders via computer system. Arranged appointments for customers to meet with a company sales representative. Dispatched appointments to the sales representatives. Performed quality checks on existing estimate appointments and work orders. Reviewed telephone procedures after companywide transition to a new web-based system. Identified many personnel still using outdated telephone extensions in their email signatures, causing many calls being incorrectly directed. Advised a review and updating of personnel email signatures throughout the company, resulting in streamlining of telephone calls and fewer customer complaints. Provided feedback and assisted in implementation of a new customer relationship management computer system for the company.

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  ART Asset Adjustes, LLC, (formerly Paramount Recovery Services)

  • Sun Valley, CA

  • Post-Repo Team / Cleardata Administrator

    • Jul 2019 - Apr 2021
    • Sun Valley, CA

    Answered customer service inquiries via telephone calls and emails. Data entry and management. Uploaded various documents, pictures, forms, etc. into Cleardata System. Transferred pertinent information via differing software portals to clients. Performed quality checks on information accuracy. Ensured office staff and field personnel complied with company policy.  Reviewed interdepartmental procedures in usage of Cleardata. Identified particular procedural steps causing errors, missing information, and premature closure of orders. Recommended adjustments to procedures, resulting in greater accuracy and efficiency. Provided feedback and assisted in development of Post-Recovery Department procedures and policies during merger of Paramount into ART.

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  Keystone Management Company, Inc.

  • Sherman Oaks, CA

  • Executive Assistant I

    • Jan 2019 - May 2019
    • Sherman Oaks, CA

    Data entry. Scanned documents into system server. Maintained an organized filing system of paper and electronic documents. Upheld a strict level of confidentiality. Prepared payment requests. Conducted various project research. Took calls, responded to emails, and interfaced with clients. Oversaw revision of company uniform program. Reorganized digital files on server system into a user-friendly, quick reference format. Updated spec sheets with new vendor, pricing, ordering, and uniform brand information. Identified and resolved discrepancies in uniformed employee policy. Collected employee feedback on required uniforms and incorporated into revisions. Revised format of various spec sheets used by multiple departments into a single company-wide spec sheet for proposed purchase of goods and services.

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  Music Express

  • Burbank, CA

  • Quality Control Agent, Reservations Dept

    • Jun 2017 - Jan 2019
    • Burbank, CA

    VIP Room Reservation Agent Aug 2006 - Aug 2009Conducted Quality Control on existing orders ensuring proper format, method, and service. Resolved complaints and answered customer questions regarding services and procedures. Trained department personnel in proper company policies and processes. Maintained confidentiality of department affairs. Processed luxury ground transportation reservations using computer terminal or telephone.  Assisted in transition of department policies and managing of customers during consolidation of company offices. Supervised evening shift personnel of Reservations Department, providing a point of contact between clients and department personnel while maintaining company standards throughout the shift.

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  KLS Worldwide Transportation

  • Van Nuys, CA

  • Reservations Department Shift Supervisor

    • Oct 2016 - Jun 2017
    • Van Nuys, CA

    Supervised, trained, and evaluated staff. Ensured all procedures were performed to company’s standards. Relayed instructions, policies, and concerns between staff and management. Effectively communicated with team members in a group and one-on-one setting. Disseminated new information pertaining to upcoming major events to agents. Developed topics and itinerary for training and policy review during Weekly Department Meeting with staff. Created International Order Tracking Form for sending and receiving reservations to and from international affiliates.

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  The Limousine Connection

  • North Hollywood, CA

  • Dispatcher

    • Aug 2010 - Mar 2016
    • North Hollywood, CA

    Operated computer-aided communications and dispatching equipment. Processed and transmitted instructions. Acted as liaison between customers and drivers. Dispatched personnel per schedules and work orders. Recorded mileage, fuel use, repairs, and other expenses.  Assisted in implementing new vehicle tracking system, increasing efficiency of fleet maneuvering, and reducing difficulties in communicating with chauffeurs operating in the field. Assisted in managing staff in earning Operator of the Year in 2013.

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  US Navy

  • U.S.S. Carter Hall (LSD-50), Virginia Beach, VA

  • Boatswain's Mate, 3rd Class Petty Officer

    • Sep 1994 - Sep 1998
    • U.S.S. Carter Hall (LSD-50), Virginia Beach, VA

    First line supervisor of twenty-plus member daily work details. Directed winch and crane operators, security force squads, and ammunition handling units. Oversaw flight deck crews, cargo handling parties, and bridge watch teams. Supervised prisoners and assisted in non-judicial proceedings. Trained personnel. Managed annual budget in excess of $100,000. Ordered, inventoried, and distributed assorted material.