Experience

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  The Australian Red Cross Blood Service

  • Grenfell Street, Adelaide

  • Contact Centre Agent

    • Apr 2015 - Present
    • Grenfell Street, Adelaide

    Facilitate blood donations and support of donors.

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  Civil Contractors Federation South Australia Branch

  • South Australia, Australia

  • Training Resource Coordinator IT Infrastructure Coordinator

    • Mar 2012 - Feb 2015
    • South Australia, Australia

    Training Resource Coordinator.Coordinate training resources for provision of quality training.As the Training Resource Coordinator in a diverse and challenging environment I was responsible to the Director of Training Operations for the provision of logistic support for all training. This can mean everything from training materials for students to hire of plant equipment, liaising with finance department for payment of contractor trainers, ensuring trainers in the field have complete support and provisions, managing relationships with business training provider partners and anticipating and negating threats to training delivery. Manage the online enrolments and liaise with the training administration staff to ensure online enrolments process without incident. Administer the Civil Train SA webpage and update daily. Provide support to online enrolment clients. Peripheral duties include creation and weekly update of spread sheets for the Director of Finance to provide current trainer utilisation data. Development of business relationships with CCF SA members within the scope of those members organisations to provide services to CCF SA Civil Train ensuring support of our valued sponsors and members. Manage media including road side LED sign to ensure training information and sponsor obligations are appropriately satisfied.IT Infrastructure CoordinatorWorking closely with the Director or Finance and General Operations, assist the planning of long term IT infrastructure strategy. Coordinate and enhance relationships with IT providers to ensure IT services are maintained. Liaise with National IT for the provision of email accounts. Provide advice to the Director of Training Operations for online enrolments, IT issues and general IT within the CCF SA South Road location. Meet with stakeholders to ensure the quality provision of access to the CCF SA training facilities and technology comprising interactive smart boards and state of the art assets.

• 

  Family

  • Tea Tree Gully

  • Carer

    • Jul 2010 - Dec 2011
    • Tea Tree Gully

    Cared for family member with a degenerative disease until the family could arrange for quality full time care. Overlapped for 6 months with full time care provider ensuring legal and personal imperatives were fully addressed.

• 

  General Practice SA

  • Adelaide, SA

  • Program Manager Mental Health Shared Care

    • Feb 2009 - Jun 2010
    • Adelaide, SA

    Managed the technical component of the Mental Health Shared Care programs.Liaise with 14 metropolitan and regional divisions and program managers to deliver a sustained quality support structure by addressing specific unique needs ranging from IT issues to administrative process and client management.Managed the Patient management system and the relationship between the software provider and General Practice SA and the 14 associated metropolitan and rural divisions of general Practice.Scrutiny of agreements between state government and General Practice SA and identify and points for attention to senior management.

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  Contractor

  • SA & QLD

  • Independent Contractor

    • Nov 2006 - Jan 2009
    • SA & QLD

    Moving away from dedicated IT roles, worked as a contractor in roles comprising skills in management, customer service, conflict resolution, stakeholder management, problem resolution, training delivery, course materials development and incident management. Full time 4month contract at the University of Queensland assisting in the documentation creation and training delivery of the university's new finance system. Explored the offer of work in China and after a short holiday in China decided against this move due to the distance from my family and the extreme cultural differences. Upon return to Australia I secured a position wit GPSA (General Practice SA).

• 

  ADELAIDE INSTITUTE OF TAFE

  • Adelaide City Campus

  • Part Time Lecturer

    • Feb 2000 - Jul 2007
    • Adelaide City Campus

    Delivered training in Information Technology, Networking, Microsoft, WAN, LAN, MAN, customer service, document writing, report writing, conflict management and resolution and effective time management.

• 

  Private Hospital

  • Adelaide

  • IT Administrator\Support

    • Jan 2000 - Oct 2006
    • Adelaide

    Maintaining the Information systems of this private quality service provider maintained the high standard delivered by all hospital departments. Oversaw the patient management system upgrade 2001 - 2005 and learned many new skills from enlightened senior management, especially the CEO whose open and friendly approach to his role made it a pleasure to be part of his team. I dealt directly with patients to satisfy their IT needs during their stay. Moved on to pursue a different career path away from IT, in administration and management roles that incorporated IT skills without the dedicated commitment to IT.

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  How and Why Computer Solutions

  • Adelaide Metropolitan and near rural

  • Proprietor

    • Jul 1995 - Jan 2005
    • Adelaide Metropolitan and near rural

    After completing the New Incentive Employment Scheme (NEIS) program, received a grant to start a business. Provided general computer support to private users, small business and in 1998 ventured into contractor provision to medium sized organisations. Continued this on a part time basis from 2000 until 2005.

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  Educational Institution

  • Torrens Valley Institute

  • Student

    • Feb 1992 - Jul 1995
    • Torrens Valley Institute

    Completed Associate Diploma of Computer Applications (systems analysis), Certificates First Line Management, Business and Administration.President of Student body association - 2 TermsCommunity service initiativesStudent representative in National Education conference 1993, organiser of Joe Tiernan Memorial award, Honorary member of Institute council with Mayor of Tea Tree Gully, Represented Torrens Valley Institute students at national LETA conference.Developed friendships with other educational representatives, Liberal and Labor politicians and promoted student initiatives to community and industry sectors.

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  Final Notice

  • Performing Venues

  • Musician Performer\Composer

    • Oct 1983 - Dec 1991
    • Performing Venues

    Performed live music in band and recorded session work for industry needs. Majority of work was live performances 3 times a week on average. Session work for other bands and advertising organisations with collaborative work on original compositions and arrangements.Factory process work over this period supplemented band member incomes along with simultaneous work in security patrol and guard roles, nighttime security work in pubs and clubs and provision of security to troupe performing entertainment dancers.

• 

  Australian Army

  • Sydney, Adelaide, Melbourne

  • Soldier

    • 1977 - 1983
    • Sydney, Adelaide, Melbourne

    Enlisting in March 1977, after IET's (Puckapunyal) I was posted to the Maritime transportation centre at Middle Head barracks Sydney. Completing my seamanship and specialist training for a LARC V amphibious vehicle I served in 35 water transport squadron, 42 transport platoon amphibious until December 1979.I spent 1 year with 3RAR (3rd battalion Royal Australian Infantry) in Adelaide where I learned the skills of an infantry soldier.I was posted to Melbourne Water Transport Unit Jan 1980 to Dec 1982, an Army reserve (ARES) unit and undertook general duties in support of the coxswain of the work-boat and LARC V section. I managed and conducted the unit training of ARES recruits in preparation for their recruit camp training that saw these soldiers returned as fully qualified basic soldiers. I had the honour of representing the Army in the Tri-Service shooting competition in 1981 as a team member on a 4 person team.I was posted to Adelaide in 1983 for honourable discharge in that year.