Experience

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  JVJ SOLUTIONS LIMITED

  • Lawrence, Massachusetts, United States

  • Customer Relations Manager

    • Jul 2022 - Present
    • Lawrence, Massachusetts, United States

    I oversee the logistics and activities of the relationship between JVJ and one of their premier accounts. I am responsible for the efficient day-to-day operation of the relationship and the implementation of action plans.

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  WAKEFIELD INVESTMENTS, L.L.C.

  • Lynnfield, Massachusetts, United States

  • Corporate Concierge

    • Jul 2020 - Present
    • Lynnfield, Massachusetts, United States

    Serve as liaison between management and residents, and orchestrates an array of operations, from resident requests to vendor management.Responsible for ensuring the transition of rules and guidelines of resident interactions during Covid19 restrictions across multiple properties. Listening carefully to the residents’ requests to provide a positive experience for them and to proactively identify any particular support they may requireDelivering all packages directly to each apartment. No longer having packages remain in the vestibules, preventing lost/stolen delivers.Consulting with in house maintenance staff for timely repairs to the properties, both inside each apartment as well as the exterior grounds.

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  Consolidated Marketing Services

  • Advertising Services
  • 1 - 100 Employee

  • Operations Manager, Fulfillment and Distribution

    • Jun 2017 - Jul 2020

    I oversee the logistics and activities of the warehouse and fulfillment operations. I am responsible for the efficient day-to-day operation of the warehouse and fulfillment center with particular emphasis on the management of the personnel and the implementation of action plans. A typical day:• Delegating tasks to warehouse and fulfillment staff and creating detailed work schedules• Maintaining an understanding of logistics, inventory, and shipments for a warehouse• Hiring, training, and mentoring staff members.• Provide direct supervision to all Warehouse Supervisors• Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.• Ensuring the the inhouse software system sends and receives data from UPS Worldship, FedEx Ship Manager as well as DHL and LTL Vendors.

  • Operations Consultant

    • Jan 2013 - Jun 2017

    I am a marketing consultant dedicated to helping companies attract and nurture the customers they want. I have served in numerous executive leadership roles and am leveraging 20 years of digital marketing experience to help my clients succeed. Specialties: Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. Marketing strategy, search engine optimization, lead generation, customer relationship management, search engine marketing campaign management, internet strategy, website design, website development and Internet marketing.

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  SBLI of Massachusetts

  • eCommerce Manager

    • Jan 2008 - Dec 2012

    · Manage 750K/yr Pay-Per-Click budget to ensure efficient and effective use of PPC efforts.· Creator and manager of the the Acxiom MarketEdge database of 10 Million+ names for prospect, customer and responder multichannel marketing. · Developed an implemented the Lead Nurture strategy for SERP’s, Website and Direct Mail landing pages using Eloqua. Resulting in a 14% conversion of exit traffic to Sales Qualified Leads· Responsible for developing the architecture and implementation of Bridgeline’s iAPPS CMS for sbli.com and Centrian.com websites.· Created social media marketing campaign resulting in 10% of the daily lead volume· Developed Mobile Website recognized as top 11 in Financial Services category, resulting in 25% website traffic· Manage Social Media properties; Twitter, Facebook, Google+, LinkedIn for Reputation Management and Lead Generation.

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  Consolidated Marketing Services

  • Partner

    • Sep 1986 - Oct 2007

    · Responsible for directing strategic planning, content design and development, and the execution of the plan objectives for Internet, Intranet and e-mail communications for Fortune 500 clients· Develop Internet content to accomplish organizational web communication strategies · Help determine corporate strategic business direction, and build a full-time staff of 17 people· Specifically involved in large-scale eCommerce site design, build-out and maintenance/enhancements· Play a key role in the executive leadership of the company, growing revenues to $2,000,000 consistently increasing revenue and decreasing costs· Experience managing and being accountable for meeting external deadlines for multiple clients