Experience

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  Epson Australia

  • Sydney

  • Advanced Technical Support and Service Product Professional

    • Oct 2003 - Present
    • Sydney

    In my multifaceted role at Epson Australia, I've been pivotal in providing advanced support and service delivery for a broad spectrum of professional, commercial, and industrial products across Australia and New Zealand. My responsibilities extend to analysing and managing service products across all organisational categories, ensuring we deliver top-tier service solutions.My day-to-day involves collaborating closely internally and externally with staff, customers, partners, and other key stakeholders. Together, we design and implement both routine and critical advanced support and service solutions, leveraging effective communication and a variety of information systems. My role also encompasses providing business analysis for both operational and strategic initiatives, driving strong growth and profitability across our product categories.I take great pride in supporting and mentoring new staff members, fostering a culture of continuous learning within our team. My journey with Epson has allowed me to engage deeply across all business divisions, enriching my professional experience and contributing to my personal growth.Working alongside an exceptional team that's as agile as they are effective, I've found my work to be incredibly rewarding. We're a solutions-driven group, committed to excellence and innovation in everything we do.

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  Online Strategies Pty Ltd

  • Sydney

  • Senior Consultant

    • Oct 2000 - Sep 2003
    • Sydney

    In my tenure as a Senior Consultant at Online Strategies Pty Ltd, I spearheaded the delivery of comprehensive IT support services, ranging from hardware solutions to systems implementation, specifically tailored for the SME sector. My role involved providing both operational and strategic advice to a diverse clientele, guiding them towards achieving their business goals.Key Achievements:Strategic Planning: Developed and executed strategic plans that resulted in a 20% increase in the client base, demonstrating a keen ability to understand market needs and drive business growth.Innovation in Services: Pioneered the introduction of new technology offerings, including Network Attached Storage (NAS) solutions, significantly boosting sales and enhancing revenue streams.Relationship Building: Established and nurtured valuable relationships with key stakeholders, including senior managers, principals, and business owners, ensuring high levels of client retention and gaining insights into strategic business requirements.My commitment to excellence in IT consultancy has enabled me to deliver tangible results, fostering strong professional relationships through effective collaboration and communication.

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  Kerr Bros Pty Ltd

  • Sydney

  • Export Sales Executive

    • Mar 2000 - Sep 2000
    • Sydney

    In my role as an Export Sales Executive at Kerr Bros Pty Ltd, I was tasked with identifying and capitalizing on export sales opportunities, particularly within the company's key South Pacific markets. My responsibilities spanned a broad range of products, requiring a keen understanding of market dynamics and a proactive approach to sales and marketing.Key Achievements:Innovative Marketing: Spearheaded the adoption of web-based marketing and product sourcing strategies, significantly enhancing revenue streams by tapping into new and underexploited markets.Strategic Financial Management: Conducted a thorough assessment of our trade finance banking arrangements, leading to strategic recommendations that improved the efficiency of our letters of credit processes.Throughout my tenure, I remained at the forefront of market trends, enabling the company to swiftly capitalize on emerging sales opportunities. My expertise in web-based sales techniques and my technical knowledge in banking and trade finance were instrumental in supporting staff and securing new clients.

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  Standard Chartered Bank Australia Limited

  • Sydney and Brisbane

  • Manager Trade Banking

    • 1995 - Feb 2000
    • Sydney and Brisbane

    During my time at Standard Chartered Bank Australia Limited, I navigated through various operational and corporate banking roles, each with increasing responsibility and scope. My journey began in operations, where I progressed from Trade Services Supervisor to Acting Manager of International Trade Finance and Retail Banking Operations. This journey provided me with a comprehensive understanding of international trade finance, international banking operations, and branch retail banking operations.Operational Achievements:Leadership: Successfully led teams ranging from 4 to 20 members, playing a pivotal role in staff acquisition and development, fostering a culture of excellence and growth.Innovation and Process Improvement: Instrumental in the development and implementation of numerous technical and process initiatives, significantly enhancing customer support across the country. This was particularly crucial following a strategic restructure and centralisation of operations to Sydney.In the realm of corporate banking, I evolved from Assistant Manager to Manager of Trade Banking, with a focus on marketing and structuring trade finance solutions, especially in export financing. My tenure also included serving as Relieving Senior Manager of Trade Banking.Corporate Banking Highlights:Strategic Finance Structuring: Specialized in structuring trade finance solutions, with a keen emphasis on supporting export financing, thereby contributing to the bank's and our clients' international trade success.Relationship Management: Established and nurtured enduring relationships with staff, customers, regulatory authorities, and banking institutions worldwide, underpinning the success of our trade finance operations.Across all roles, my commitment to excellence, ability to lead and develop teams, and knack for fostering global relationships were instrumental in driving the bank's success in both operational and corporate banking sectors.

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  National Australia Bank

  • Sydney and Brisbane

  • Training Officer, International Service Centre

    • Mar 1988 - 1995
    • Sydney and Brisbane

    At National Australia Bank, I embarked on a rewarding journey that saw me evolve from a junior clerk to an Assistant Supervisor, and ultimately, a Training Officer within the International Service Centre. This progression allowed me to deeply engage with all facets of international trade finance and banking operations.Training and Development Achievements:Comprehensive Training: Spearheaded the development and delivery of structured training courses for both internal staff and external customers, enhancing operational knowledge and efficiency across the board.Personalised Mentoring: Provided tailored, one-on-one instruction and mentoring, ensuring individual learning needs were met and fostering a culture of continuous professional growth.Technological Innovation Contributions:System Implementation: Played a pivotal role in the introduction and implementation of several pioneering computerised systems within the bank. My involvement was crucial in the trial and adoption of these technologies, setting new standards for operational efficiency and service delivery.Throughout my tenure, my commitment to education and mentorship, combined with my keen involvement in technological advancements, significantly contributed to the bank's operational excellence and customer service standards.