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Philadelphia Sanzinza

Help Desk Coordinator at Siyashesha leadership Incubator (A! Academy)
Intro Book
Philadelphia Sanzinza, a seasoned professional with 3+ years of experience in event planning, sales, and customer service, holds a Certificate in Helpdesk Support and diplomas in Electrical Engineering and Information Technology.
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Location
Upington, Northern Cape, South Africa...
Languages
  • Afrikaans -
  • Xhosa -
  • Subiya Elementary proficiency
  • English -
Skills
  • Event Planning
  • Microsoft Office
  • Microsoft Word
  • Script Writing
  • Powerpoint
  • Show all
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Bio

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Topline AI
Philadelphia Sanzinza is a seasoned professional with a unique blend of experience in sales, event planning, and customer service. Holding a Certificate in Helpdesk Support Technician from The Knowledge Academy (2021), Philadelphia has developed expertise in Microsoft Office, including Excel, Word, and PowerPoint. Notably, she has earned several certifications in customer service, including Customer Service Foundations on LinkedIn (2022) and On-Demand: Zendesk Messaging for Agents (2022) and Zendesk Chat for Agents (2021) on Zendesk. Philadelphia's proficiency in Afrikaans, Xhosa, Subiya, and English enables her to effectively communicate with diverse audiences. Her achievements in sales, event planning, and customer service have equipped her with the skills to drive business growth and deliver exceptional experiences.

Credentials

  • Customer Service Foundations
    LinkedIn
    Jul, 2022
    - Jun, 2026
  • On-Demand: Zendesk Messaging for Agents
    Zendesk
    Jul, 2022
    - Jun, 2026
  • On-Demand: Zendesk Chat for Agents, I
    Zendesk
    Jan, 2021
    - Jun, 2026
  • On-Demand: The Zendesk Agent Workspace, I
    Zendesk
    Nov, 2020
    - Jun, 2026
  • On-Demand: Zendesk Support for Agents, I
    Zendesk
    Nov, 2020
    - Jun, 2026
  • level 1 Diploma PCIT
    ABMA

Experience

  • Siyashesha leadership Incubator (A! Academy)
    • Cape Town, Western Cape, South Africa
    • Help Desk Coordinator
      • Sep 2020 - Present
      • Cape Town, Western Cape, South Africa
  • Activate (Siyashesha Leadership Incubator)
    • Cape Town
    • Training Facilitator
      • Apr 2018 - Sep 2020
      • Cape Town
  • Radio Riverside Upington
    • Sales Executive
      • Aug 2012 - Apr 2018

      Sell the Radio Airtime, bringing new business to the station. Script writing for adverts as well as scheduling adverts and monitoring that they are aired. Liaising with existing as well as new clients to make sure that they are happy with the services that we are rendering. Overseeing competition...

  • Statistics South Africa
    • Field Worker
      • Oct 2011 - Oct 2011

      Registering the people on the census data base, making sure that they know why the census count is being done and why it is important that they are counted.

  • Le-Morgan Direct Marketing Namibia
    • Sales Consultant
      • Feb 2009 - May 2009

      Promoting the companies products using the door to door method, taking orders form the clients, making sure that orders are sent through, liaising with the client to make sure that they are happy with the product that they have received.

Education

  • 2021 - 2021
    The Knowledge Academy
  • 2014 - 2015
    Upington College
  • 2011 - 2012
    Universal College Outcomes
  • 2007 - 2008
    Ilsa Independant College Namibia

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