Experience

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  Cushman & Wakefield

  • Perth, Western Australia, Australia

  • Account Director

    • Oct 2022 - Present
    • Perth, Western Australia, Australia

    Direct, control, management & development of Cushman & Wakefield’s service offerings to Woodside ensuring satisfaction and profitability, in line with agreed budgets and forecasts. • Provide professional and strategic Facilities Management, Project Management and Workplace Services direct to the client.• Act as the dedicated point of contact for all client requests and escalations.• Lead a team of direct staff across the portfolio. Drive productivity and efficiencies from the onsite team whilst ensuring the team feel included, rewarded and engaged. • Manage the onsite contract ensuring KPI’s are delivered• Proactively review systems/processes to innovate and continuously improve the customer experience. • Full financial responsibility for pass through of circa $8m annual spend. Developing and aligning costs against budget whilst undertaking Capex reviews.

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  Self-employed

  • Programme Director

    • Mar 2021 - Dec 2021

    Leading a dedicated Delivery Team on an ambitious change agenda to deliver a future fit support services capability through the streamlining and standardizing of service offerings while maintaining high levels of personal service and liberating attorneys to focus on the growth of the firm and the practice of law.Ensuring organizational buy-in, driving adoption and managing organizational readiness.Leading teams responsible for :- Change Management- Communications- Training & Skills Development- Talent Management- Business Process Improvement- Risk Management

  • Consultant

    • Aug 2020 - Feb 2021

    Supporting a major initiative designed as a series of studies to analyze a global firm’s existing and evolving working practices and support models, and to identify short/mid and long-term opportunities to transition, evolve or transform these.Supporting a global firm in developing and initial implementation of COVID-19 (and potential Post COVID-19) global workplace and real estate strategy.Supporting a global firm’s COVID-19 Response Team and working with the Operations teams through our “Operationalize, Familiarize, Optimize and Out-Perform” model for remote working.

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  Reed Smith LLP

  • United States
  • Law Practice
  • 700 & Above Employee

  • Chief of Office Services

    • Oct 2016 - Aug 2020

    As Chief of Office Services, operating as a key member of the Firm’s leadership team. Leading the Operations Department in all aspects of office operations, including implementation of real estate and facilities management strategy across portfolio of 150,000 sq. m., in 32 offices across 10 countries.Development of global real estate strategy to deliver sector leading metrics from 2015 -2020. Led and project managed on the implementation of this strategy with renovation and relocation projects in Chicago, San Francisco, Palo Alto, Dallas, Pittsburgh, Princeton, Richmond, Wilmington, London, Abu Dhabi, Dubai, London, Munich, Paris, Hong Kong and Singapore.Working with major international real estate advisor on real estate lease and overall portfolio management; introduction of key real estate vendors and professional service providers across national and multinational projects.Responsibility for office services, procurement and vendor management, business continuity, risk management, business intake, security, travel management, secretarial services, hospitality and catering services.Led on the establishment and integration of new businesses in Singapore (‘13 and FLA established in ‘16), Nur-Sultan (February ’15), Frankfurt (June ’15), Miami (March ’17), Austin (April ’18), Leeds (August ’18), Dallas (June ’19) and Brussels (December ’19).Led the project team for the establishment of European Global Solutions Centre in Leeds in 2018. Member of numerous Firmwide committees.

  • EME Director of Operations

    • Jan 2009 - Sep 2016

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  Herbert Smith

  • London, England, United Kingdom

  • Global Head of Facilities

    • Jan 1991 - Dec 2008
    • London, England, United Kingdom

    In my final role, Global Head of Facilities, reporting to the Chief Operating Officer, responsible for the delivery of a diverse range of hard and soft services in line with the strategic priorities of the Executive Committee and the Partnership Council. A role specifically designed to support the development of regional teams to ensure alignment with global priorities.Responsible for the management of all operating and capital budgets across a real estate portfolio of approximately 100,000 sq. m.Built an internal real estate team and led cross-functional teams for the opening and build out of new offices in Abu Dhabi, Dubai, Moscow, Beijing, Shanghai, Bangkok, Singapore and Tokyo.Led numerous renovation and relocation projects in London, Paris, Brussels and Hong Kong.Project lead for establishment of joint business in Brussels, London and New York with then “alliance” partners, Gleiss Lutz and Stibbe.Responsible for administrative services review which resulted in the outsourcing of all London Business Services teams. At the time of implementation, in 2007, this was the largest on-shore outsourcing in the UK legal sector.

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  Schroders

  • Facilities Manager

    • Sep 1987 - Dec 1990