Experience

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  Self-employed

  • Temple, Texas, United States

  • Training Program Development and Consultant

    • Jun 2016 - Present
    • Temple, Texas, United States

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  Academy Sports and Outdoors

  • Temple TX

  • Customer Service

    • Nov 2017 - Aug 2020
    • Temple TX

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  Ecolab

  • St. Paul MN

  • Senior Training Specialist

    • Apr 2012 - Jun 2016
    • St. Paul MN

    Developing/Enhancing/Presenting Training Programs for Field Technicians and District Managers.

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  Phil Kaiser

  • St. Paul, MN

  • Leadership Development Specialist

    • Apr 2012 - Jun 2016
    • St. Paul, MN

    Over 25 years developing and presenting leadership programs to all levels of an organization.

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  Burger King Corporation®

  • Senior Learning Professional

    • Jan 1994 - May 2012

    Corporate management position responsible for overseeing training needs in company's largest division encompassing seven states with 350 franchise locations. Additionally responsible for advanced-level training across the U.S. and Canada. Reduced turnover by 50% by conducting leadership development programs for small and large groupsDesigned and implemented customer service programs for over 8,000 managers and franchisees, increasing guest satisfaction scores from 36% to 60% in three yearsAnnually selected to present at national conventions, 1400+ managers and franchisees, which led to broader, faster implementation and results, in the fieldConducted needs analysis and facilitated franchise committees to implement training plans for over 350 franchisees resulting in reduced Team Member turnover by up to 60%Researched, consulted, negotiated and contracted with outside vendors to assist Burger King® with specialized training needsSourced and purchased additional curriculum to supplement in-house programs, i.e., DDI, PDI, Blessing-White, LangevinConducted Train the Trainers for 21,000+ Burger King® corporate and franchise managers and employees in the United States, Canada and the United Kingdom Conducted comprehensive training program (classroom and field) to ensure conformity with Burger King® training mandatesDesigned three types of training formats for in restaurant Training Cafes that were implemented in 5,000+ restaurantsProject lead and project life cycle management for Burger King® Equipment Workshops and Burger King® Training Café

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  Burger King

  • Senior Learning Professional

    • Jan 1994 - Nov 2011

  • District Manager

    • Jan 1993 - Jan 1994

    Field management position responsible for sales, profit and day-to-day operations of five restaurants with a total sales volume of $5,500,000.Supervised a staff of five managers and fifteen assistant managers Increased sales volume 8.3 % in twelve months, while reducing management turnover by 25%.Increased Guest Satisfaction by 50%

  • Manager of Region Training

    • Jan 1990 - Jan 1993

    Field training position responsible for conducting training programs in an eight-state area.Coached and certified franchise trainers to deliver Burger King® programs and ensured the integrity of the training program was preservedEvaluated and recertified trainers annually

  • Assistant Manager, Restaurant Manager

    • Jan 1984 - Jan 1990

    Earned four promotions with increased responsibilityDeveloped two Area Training Specialists to conduct the core curriculumDetermined franchise training needs and delivered training accordinglyCreated sales building techniques and management recognition programs adopted by the company nationallyDirectly responsible for restaurants with annual sales averaging $900,000+Managed 50+ employees and three assistant managersManaged internal restaurant functions including Human Resource, Marketing, IT, sales building functionsACCOMPLISHMENTSConceived, authored and tested management training system which was adapted and implemented throughout Burger King® CorporationSelected as one of four trainers throughout Burger King® to participate in Conference Planning Committee for four consecutive yearsHand selected by Burger King® Corporate Vice Presidents to conduct advanced training programs and train-the trainers for teams; Consistently achieved a cumulative performance rating by class participants of 4.8/5.0Developed and implemented the leadership training program and trainers for the United KingdomConceptualized and created a high school competency program in mathematics that became the model for state of Nebraska graduation requirements

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  Philly's Inc

  • Owner, Operator

    • 2010 - 2011