Experience

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  SCM Turbomotive Ltd

  • United Kingdom
  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • IT Manager

    • Apr 2019 - Mar 2022

    Responsibility for overseeing the IT systems in the business and providing administration, user support at all levels in the business, training and problem-solving across a range of platforms including Windows Server, Windows Desktop, Azure Virtual Desktop, O365, MS-SQL, Access ERP, various cloud services and more. Managing the ERP SQL database, including scripting data imports and exports, and writing SQL queries and views for new system reports. My ability to deeply grasp the relationships between the system data enabled me to provide clear, valuable and understandable report data, enabling the management team to make more informed commercial decisions which helped to grow the business.Evaluating manufacturing and service operation workflows and identifying opportunities for efficiency improvements. Designing and implementing improved workflows, training staff on new procedures and monitoring results of the improved workflows. Outcomes achieved regularly included reducing human resource required for workflows, reducing the time for workflows to be completed and improving working relationships between departments due to greater process consistency.

  • Marketing Manager

    • Apr 2015 - Mar 2019

    Developing a dedicated Marketing role & function within the business. Creating engaging marketing material to highlight our USPs to current and prospective customers. Planning and overseeing the creation and implementation of a new e-commerce website. Planning and executing customer loyalty campaigns and giveaways. Planning and executing campaigns to onboard new customers to the business. Writing article copy to detail our business and highlight our USPs in industry magazines. Providing sales support to the business, including developing export customers - growing their spend with our business.

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  Voyager Internet Ltd

  • Voice Product Manager

    • Jun 2013 - Jul 2014

    Driving the growth of Voice over IP services within the Voyager business, and helping to make Voyager the best provider of Internet, Voice and Hosting solutions to businesses across the country!In this role I was responsible for:- Developing and re-shaping Voyager's VoIP product offering to be competitive and attractive in the market- Growing and developing strategic relationships with Voyager agents and resellers- Planning and implementing a migration of C-talk customers to Voyager's new Voice Platform- Assisting the support team with complex support requests and difficult customers

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  C-talk Limited

  • Founder and MD

    • Jan 2008 - Mar 2013

    C-talk Limited is a nation-wide provider of Voice over IP (VoIP) telecommunication services to small businesses.The business began at the end of 2008, as an evolution of my then-current business - providing IT support to small businesses. I decided to start C-talk as the market was for IT support was quite saturated, and I was looking to get involved in something that was more unique, and with potential for more growth. Voice over IP technology I decided, was just the ticket.The business began with a very humble beginning, as there was little capital to invest. The only path to growth was going to be dedication and hard work. I focussed the company on providing a premium service, with high-level customer support and technical excellence. Over the past 4+ years, the business has grown to become a very successful provider of VoIP services, and has customers spread throughout the country. Key to the growth of the company has been:- Effective overall management- Execution of great strategy- Building and valuing important strategic relationships- Delivering exceptional customer service- Good financial managementIn October 2012, the business was sold to Voyager Internet Ltd who was wishing to expand their VoIP offering.

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  Manawatu Waste Limited (Now EnviroWaste)

  • Systems Project Advisory

    • May 2005 - Nov 2007

    In my position at Manawatu Waste, I was employed to help the company develop a new computer system that managed some of the core operations of the business. My role was to work with the software developers and translate the needs of the company to the design of the computer system. The role put my effective communication skills to excellent use, as I needed to understand the needs of different managers within the company, and then explain how the system needed to work to fulfil needs. The role also involved a high degree of system testing and de-bugging.

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  Palmy PCs

  • Home IT Specialist

    • Mar 2004 - Nov 2007

    In this self-employed position, I provided training and support for PCs to people in their homes. I was often working with senior citizens, and this exercised my ability to communicate effectively with people who didn't understand computers natively. This position was very successful, with a great deal of my business being generated by recommendations and word-of-mouth.