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Phaneendra Rayasam
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Bio
Experience
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InsideView, Inc
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Hyderabad Area, India
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Senior Technical Support Engineer
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Jul 2017 - Present
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Hyderabad Area, India
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SumTotal Systems, LLC
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Hyderabad Area, India
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Sr Technical Support Engineer
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Nov 2011 - Present
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Hyderabad Area, India
Developed a deep knowledge of SumTotal’s range of enterprise products. Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues. Communicating with corporate customers regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations. Maintain ownership of issues until resolution and drive other teams as needed. Provide guidance, assistance, and mentoring support to junior team members.
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Education
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Vardaman College of Engineering
Bachelor of Technology - BTech, Computer Science
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Industry Focus. “Software Development”
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