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Petra Mcknight is a seasoned operations professional with 20+ years of experience in executive support, project management, business analysis, and leadership. She has a strong background in customer service, team management, and process improvement. Petra holds a degree in Business from the University of Colorado Colorado Springs and has certifications in Power BI and dashboard management.

Credentials

  • Dashboard in a Day
    Hitachi Solutions Canada
    Nov, 2022
    - Apr, 2026
  • Learning Microsoft Power BI Desktop
    LinkedIn Learning
    Oct, 2021
    - Apr, 2026

Experience

    • Australia
    • Software Development
    • 700 & Above Employee
    • Executive Operations Manager - CEO Office
      • Jul 2022 - Present

      o Timely, efficient, and effective executive support, information coordination, project management, business analysis, business reporting, high level office administration and confidential support for the CEO, Senior Leadership Team, Board and Board committees.o Partner with CEO providing business planning, project coordination, cross departmental coordination.o Project and change management to include participation in designing, documenting, and implementing new processes across the business.o Ownership of the Board Reporto Relationship Management; fostered strong relationships with senior level management, customers, Board, investors, and employees.o Identified and addressed problems and opportunities for the company.o Contribute to department attainment of organizational objectives.o Executed FY24 Sales Kickoff event.

    • Customer Success Manager
      • Feb 2022 - Jun 2022

      Supporting the customer!

    • Executive Assistant / Maintenance Renewal Manager
      • Jan 2020 - Jan 2022

      o EA SVP – Americas; excellent customer service, maintain low opex o Office Manager; office relocationo Maintenance Renewal Manager; established and executed a sustainable process. Status dashboard for transparency. Achieved 85% (Covid year)o Organize volunteer efforts. o Co-developed CSM Scorecardo Salesforce support; SF governance team, GTM 2.0 team

  • Renew Anchored Dentures
    • Greater Denver Area
    • LIAISON TO CMDO
      • Jun 2019 - Dec 2019
      • Greater Denver Area

    • United States
    • Software Development
    • 700 & Above Employee
    • Area Administrator | Executive Assistant
      • Nov 2008 - Mar 2019

      o Rhythm of business: plans, quotas, headcount, territory plan, and strategies.o KPIs: weekly plans of action, QBR’s and leadership meetings. o Proven analytical abilities; assess operational trends, develop efficiencies.o Fostered an atmosphere of cooperation and trust among employees. Cross-departmental collaboration.o Event Management: planning, coordination, and execution.o Training, onboarding, and mentoring of staff in the sales organization. o Facilitated communications, managed calendar, coordinated travel, and provided executive engagement briefings, prepared analysis, and presentations.o Quarterly newsletter highlighting partnerships and business development.

    • Regional Sales Administrator
      • Mar 2008 - Oct 2008

      o Revenue, sales, opportunity tracking and reportingo Marketing Eventso Expense and budget o HR; new hire, termination, benefits, attendance managemento Travel coordination

  • Qwest Communications
    • Greater Denver Area
    • Revenue Specialist (Sales Operations Leadership Team)
      • 1998 - 2003
      • Greater Denver Area

      • Top performing team nationally for three consecutive years• Extensive revenue analysis; gap identification, implement training & developed marketing programs• Maintained budget • Managed the compensation plan for 500 member sales team

Education

  • 1982 - 1983
    University of Colorado Colorado Springs
    Business
  • 1979 - 1982
    Coronado

Suggested Services

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Industry Focus. “Business Services”

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