Experience

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  Cyara

  • Greater New York City Area

  • Solutions Engineer

    • Feb 2016 - Present
    • Greater New York City Area

    Cyara is the world's market leading provider of an omni-channel customer experience testing and monitoring platform. Founded with a focus on making its customers successful, Cyara enables rapid innovation of the customer experience to achieve better customer outcomes while dramatically reducing the cost of development and testing and minimizing the risk of exposing customers to poor customer experiences. The Cyara Platform provides a foundation for organizations designing and testing the customer experience throughout the testing lifecycle, across all customer interaction media, and across the entire technical architecture.Typically Cyara customers innovate 40 to 70% faster than their peers, and reduce the time and expense for testing their software by a third or more compared to manual testing while providing better test coverage to identify and correct issues in their customer experience environment. In addition to testing, Cyara also provides active monitoring of the customer's environment. From self-service applications through to the agent desktop, Cyara provides leading-edge solutions to some of the most recognizable brands in the world. Every day, millions of flawless customer interactions are delivered by organizations utilizing the Cyara Platform.

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  Raptor Global Services

  • President

    • Oct 2010 - Present

    Providor and installer of cable infrastructure components for data and voice to commercial and government entities around the globe.

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  Interactive Intelligence

  • Greater New York City Area

  • Pre-Sales Solutions Engineer

    • Mar 2014 - Jan 2016
    • Greater New York City Area

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  Avaya Telecommunications

  • Global Solutions Architect

    • Feb 2011 - Aug 2013

    Strategic Technical Director for the largest global enterprise customer Avaya presently supports & sells to.

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  Siemens Enterprise Communications

  • Solutions Engineer

    • Sep 1985 - Oct 2010

     Provided primary technical support for sale of telecommunications infrastructure and applications to large enterprises, government agencies, service providers, education and higher-learning. Support included evaluating customer environment and need, developing and engineering appropriate solution, presenting the solution and articulating the business case to the customer.