Experience

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  Glen Eira City Council

  • Australia
  • Government Relations
  • 500 - 600 Employee

  • Acting Coordinator Planning Customer Experience and Support

    • Sep 2023 - Present

  • Planning Customer Experience and Support Officer

    • Dec 2019 - Present

    This role involves administrative and customer service support for the Urban Planning team by ensuring work is completed within timelines to a high standard and in accordance with legislative requirements, corporate policies, procedures and guidelines.

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  Glen Eira Sports and Aquatic Centre

  • Australia
  • 1 - 100 Employee

  • Aquatic Shift Supervisor

    • Nov 2019 - Dec 2019

  • Aquatic Programs Assistant

    • Dec 2016 - Dec 2019

    Service delivery and safety of the Glen Eira Sports and Aquatic Centre Aquatic Programs. Working with Community Organisations / Schools / General Public.I handle confidential information, perform data entry and apply local government legislation and policy.

  • Aquatic Education Teacher

    • Jan 2016 - Dec 2019

    A teacher (AUSTSWIM) of swimming and water safety, to groups, schools and individuals. Children to Adults.I have had a lifelong passion for swimming which I enjoy sharing.

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  Seeking My Next Challenge!

  • Melbourne, Australia

  • Delivery Lead / Agile Project Coordinator / Iteration Manager

    • May 2018 - Dec 2019
    • Melbourne, Australia

    An experienced IT professional with project co-ordinator experience; complemented with ScrumMaster, SAFe Agilist, AgilePM certifications. I'm seeking a company which aligns with his values: teamwork, a culture of feedback, innovation/creativity, open and honest communication and purpose-driven culture.I've worked within a fast-paced multitasking environment, undergoing significant growth and transformation. His success with stakeholders and colleagues, was achieved by creating transparency from the project outset and maintaining a timely and tailored communication flow.I pride myself on being adaptable and has the ability to work in a team environment or autonomously, delivering value to the business with an overarching emphasis on customer experience. I utilise an adaptive approach, guided by project specifics and client goals, to determine the appropriate combination of methodologies. I have a keen interest in processes improvement, change management and visual information.

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  Open to new opportunities

  • Melbourne, Australia

  • Delivery Lead / Agile Project Coordinator / Iteration Manager

    • Jun 2015 - Dec 2015
    • Melbourne, Australia

    Engaged in professional development to stay abreast of best practices and to maintain competitiveness, through a continuous improvement plan. This plan consisted of Industry Certifications, regular participation in PM/Agile/Scrum Meetup groups and workshops/conferences, such as Visual Facilitation, LAST (Lean Agile Systems Thinking), 1st Conference and YOW!Community events.Random Hacks of Kindness (rhok) 2015 - Right Click Community project.HealthHack 2015 - ConnectEd project.Attended Scaled Agile Framework (SAFe) certification Dec 2015.Graphic Recording of sessions at the 1st Conference 2016.

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  Lean and Agile Community

  • Visual Recording and Commentary

    • May 2015 - Dec 2015

    I record Lean and Agile events sharing key themes.We are now in the age of visual information where visual content plays a role in every part of life. As 65 percent of the population are visual learners, images are clearly key to engaging people.1. Visuals Stick in Long-Term Memory2. They Transmit Messages Faster3. ...And Improve Comprehension4. Visual Cues Trigger Emotions5. Visuals Motivate Learners

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  Sabbatical

  • Project Coordinator / Delivery Lead

    • Dec 2014 - May 2015

    A sabbatical. During which time I carried out extensive home renovations and undertook further professional development, to stay abreast of best practices. Also keep fit training for Ironman Melbourne.

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  PostConnect (a business of Australia Post)

  • Australia
  • Consumer Services
  • 700 & Above Employee

  • Delivery Lead / Agile Project Coordinator / Iteration Manager

    • Jun 2009 - Nov 2014

    PostConnect was a business of Australia Post, revenue $220m, specialising in Cross Media Communications, delivering multi-channel communications via print, email, SMS and fax. Evolving within a rapid response industry, without the full rigor or governance of AP, the business developed a more agile and adaptive approach, enabling the rapid delivery of customer value.The heterogeneous infrastructure consisted of Linux/Microsoft Virtual Machines (VMware), using Java, Postscript, C, Perl, Python, PRES, GMC Inspire and PostgresSQL.I managed a team of up to 30 software development staff, including BA's senior developers, developers, and testers, across BAU and project work. My daily focus within an environment under pressure was change management, stakeholder collaboration, issue/conflict resolution, performance management, coaching/mentoring, and career development.Responsibilities;• Co-ordinating and planning delivery across multiple teams.• Identifying resources required and select appropriate project personnel.• Negotiate use of resources in a matrix management environment.• Assist cross-functional teams to deliver successful project outcomes.• Reporting to key stakeholders on project progress, including risks and issues, key decisions, scheduling and delivery milestones.• Remove impediments and prevent distractions• Transparency on Product Backlogs and Story card management and maintaining Wall.• Maintaining effective channels of communication with stakeholders.• Managing the projects expenditure budget and every day running costs.• Manage technical debt and key metrics.• Facilitating project related activities, eg., daily meetings, and review, and release planning.• Work closely with business stakeholders, Product Owners, and Business Analysts to manage dependencies.• Procurement and Management of relevant sub-contractors.• Identify and remedy antipatterns• Develop and manage configuration management items (Sharepoint / Subversion)

  • Senior Analyst Developer

    • Jan 2004 - Jul 2009

    • Completed agile system/application development projects meeting customer SLAs. • Mentored other team members ensuring successful delivery of work. • Involved in iteration planning and forecasting. • Responsible for development and maintenance of jobs/systems/applications including design, coding, testing, release and implementation to meet customer SLAs.• Provided assistance and technical guidance to both IT staff and non-IT staff.• Ensured privacy and security compliance. Routine and ad hoc reporting requirements accurately and on-time.

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  Webspace Development

  • Melbourne Area, Australia

  • Senior Web Developer

    • Jun 2003 - Jan 2004
    • Melbourne Area, Australia

    Webspace is an Australian software development company who specialise in creating websites and developing customised software applications.• Stakeholder management, Business Analysis• Design, Development, implementation of web sites with C# .Net, FrontPage, InterDev, and Dreamweaver.• Mobile phone WAP pages. Wireframes for layout and interface interaction.

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  Logica

  • Melbourne, Australia

  • Analyst Programmer

    • Jan 1998 - Jun 2003
    • Melbourne, Australia

    • Requirements analysis and technical consultancy• Writing User Requirements and Logical Design• Developing components for 3-tier VEC application using Visual Basic, SQL Server 2000 stored procedures. Enrolment Register system at Victorian Electoral Commission.• Change requests; Quality Audits, Code Reviews• Prepared and executed System Test and Unit Test plans.• Documentation, Online Help, Installation, Training, User Support

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  Salmat

  • Melbourne, Australia

  • Senior Analyst Developer

    • Jan 1992 - Jan 1998
    • Melbourne, Australia

    •Management of developers, client liaison, writing and updating quality system procedures, staff induction and continual training and hiring staff.•Supervising developers during development projects and mentoring staff.•I was instrumental in developing a variety of projects, many of which were under development concurrently. These projects were delivered with both accuracy and timeliness. •Duties included designing forms, documentation of work manuals.

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  Workware Australia Pty Ltd

  • Melbourne, Australia

  • Developer

    • Nov 1989 - Nov 1991
    • Melbourne, Australia

    Workware was an Australian software development company who specialised in developing contact management systems and customised software applications for the construction industry and education sector.•Project Management and SDLC work.AchievementManaged, developed and implemented a Contractors Site Employee System for John Holland construction.