Experience

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  MSRY BEHBEHANI CO.

  • Kuwait

  • General Manager - Service Department

    • Mar 2023 - Present
    • Kuwait

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  Acura of Langley

  • Langley, British Columbia, Canada

  • Fixed Operations Manager

    • Jun 2022 - Mar 2023
    • Langley, British Columbia, Canada

    Manage and control the Fixed Operations effectively in order to1. Achieve High Customer Satisfaction4. Improve Service Market Share2. Achieve Revenue Target5. Maintain High Level of Employee Engagement3. Ensure Operation compatibility with Acura Corporate Standards and our Auto group Guidelines6. Ensure High Profitability Through Effective cost control.Duties and Responsibilities:• Provide daily/monthly/annually sales goals and objectives for the Service/Parts Departments.• Implement the annual business plan, which includes the key performance indicators, targets, needed, resources and budget to achieve the objectives set.• Maintaining the highest level of customer satisfaction by handling customer concerns immediately and in accordance with company policy.• Develop “fix it right first time” mindset in all team members.• Managing the operational activities of the Dealer.• Perform periodical performance reviews/appraisals.• Reviewing and monitoring sales and cost figures to ensure that profitability goals achieved. Including support to Parts Sales, Stock Management, petty cash controls etc.• Ensuring that dealer is operating in accordance with the set standards and dealer objectives.• Ensuring that Policies & Procedures read, agreed, followed, implemented, and maintained.• Implementation of External & Internal Audit recommendations with focus on top 10 controls.• Improving customer retention by Setting & implementing aggressive customer Retention Plans. • Monitoring the periodical maintenance & inventory check for tools and equipments on regular basis (includes company vehicles & other assets).• Demonstrating the company’s process for employees by interacting with customers and making the necessary corrections to ensure an “Out Standing" experience for customers & employees (Role Model).• Cascading Company’s Vision, Mission, Values, and Principles to all employees.

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  Jim Pattison Volvo of Surrey 素里沃尔沃

  • British Columbia, Canada

  • Fixed Operations Manager

    • Feb 2016 - Jun 2022
    • British Columbia, Canada

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  Abdullah Abdulghani & Bros. Co. W.L.L.

  • Doha

  • Service Manager

    • Aug 2007 - Apr 2016
    • Doha

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  Giza National Automotive ( GNA )

  • Warranty Engineer

    • Nov 2005 - Jul 2007