Experience

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  Microsoft

  • United States

  • Global Channel Acct. Executive.- Cloud Based Contact Ctr. AI solutions - Nuan...

    • Oct 2019 - Jun 2023
    • United States

    Building and managing relationships with Global Channel partners including Resellers, SI's, ISV's, and OEMs. Working together to increase sales and strengthen Cloud Based Contact Center solution offerings that provide an Exceptional and Secure Customer Experience through AI driven techno...

• 

  Nuance Communications

  • United States
  • Software Development
  • 700 & Above Employee

  • Regional Channel Account Manager - Cloud Based Contact Ctr. AI solutions - Resellers, SI's.

    • Oct 2015 - Sep 2019

    Managing relationships with North American Channel Partners with a focus on Business Development, Relationship Building, Sales Enablement and Go-to Market strategies.

  • North American Sales Manager - Packaged AI Applications

    • Oct 2012 - Dec 2017

    Managing Direct and Channel sales in North America for Nuance Speech Attendant product line. Responsible for increasing net new business, account development and growing partner relationships via training sessions, sales presentations on-site and remote. Manage full sales cycle from prospecting to contract negotiation.

  • Inside Account Executive -Enterprise - Selling Contact Center AI Solutions Direct and via Channel

    • Sep 2009 - Sep 2012

    Working within Fortune 500 and Tier 2 accounts selling and consulting for Customer Care Solutions. Dealing with automation of customer transactions and strengthening customer satisfaction through a superior customer experience. Solutions that are designed, developed, and deployed for IVR, Digital Assistants and Outbound platforms (Avaya, Genesys, Cisco, Aspect, and others.)

  • Inside Sales Representative - Dragon and Imaging

    • Feb 2007 - Aug 2009

    Selling Dragon Naturally Speaking, Imaging and PDF software to End User organizations directly and through Reselling partners. Responsible for managing specific territory and quota.

• 

  Software Secure, Inc.

  • Account Executive

    • Nov 2005 - Jan 2007

    Account Executive selling solutions to secure the test taking process in the class room and to remote students for Higher Education and K-12. Also providing solutions for high percentage of all State Bar Exams across the United States.

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  SurfControl

  • Account Executive

    • Nov 1998 - Jun 2005

    Account Executive: Working with F500 and Educational accounts to sell Web, Email, IM filtering as well as intrusion detecton software direct and through reseller channel.