Experience

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  Swissôtel Hotels & Resorts

  • Doha, Qatar

  • Food and Beverage Manager

    • Nov 2023 - Present
    • Doha, Qatar

    Pre opening team of Swissôtel Corniche Park Towers Doha

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  Raffles Hotels & Resorts

  • Doha, Qatar

  • Executive Director Of Banquets

    • Nov 2021 - May 2023
    • Doha, Qatar

    Pre-opening team at the Katara Towers, setting up the Banquet operation for Raffles and Fairmont.

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  The Ritz-Carlton Hotel Company, L.L.C.

  • United States
  • Hospitality
  • 700 & Above Employee

  • Director of Banquets

    • Sep 2018 - Aug 2020

  • Restaurant Manager

    • Aug 2016 - Aug 2018

    Leading the team of 25 in a signature dining restaurant of the resort, with the total capacity of 180 (restaurant and lounge sitting). Winner of the What’s On 2016 Award and Abu Dhabi TimeOut 2016 Highly Commended. Li Jiang Signature Dining Restaurant

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  Icon Arabia

  • Downtown Dubai

  • Operations Manager

    • Jan 2016 - May 2016
    • Downtown Dubai

    Pre-opening and launch of 2 Canadian-based restaurant concepts in the Middle East. Management of the initial recruitment process, licensing and regulations.

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  Armani Hotels & Resorts

  • Hospitality
  • 700 & Above Employee

  • Restaurant Manager Armani Ristorante

    • Jan 2015 - May 2015

    Working as task force in the Armani Hotel Dubai signature dinning restaurantWon Timeout Award Best Italian Restaurant in Dubai 2015 by Timeout DubaiShortlisted Best Restaurant Team in the Middle East 2015 by Caterer

  • At.mosphere Lounge Manager

    • Apr 2014 - Jan 2015

    Direct Supervision for a team of 50 Brand Ambassadors, reporting to At.mosphere Director of OperationsManagement of daily operations of At.mosphere Lounge and Hostess TeamTalent management and individual development plansStandardization of Standard Operating ProceduresStandardization of Job DescriptionsStandardization of Outlet ChecklistRevenue management and new concept implementationNew "High Tea" concept design and implementationMinimum spend concept redesign and implementationNew cocktail menu design and implementationImplemented JDPA monitoring reports with monthly action plans

  • Burj Club Manager

    • Sep 2013 - Mar 2014

    Direct Supervision for a team of 80 Brand Ambassadors, reporting to Regional General ManagerPre-opening task force for luxury Health Club with Spa and 2 Food & Beverage OutletsResponsible for the pre-opening critical pathBusiness unit brand guidelines, mission, vision and values AmbassadorMembership pricing and sales strategyMember Welcome Kit creationRoof Top Bar concept designJuice Bar concept designMale and Female Spa concept designWorking with Health Club Consultant to set up standards for the personal trainer performance evaluations and created proposal for the incentive structure of the fitness and spa teamCreating and participating in the weekly group exercise training plansWith fitness team, participated in the 2014 10km Dubai MarathonStandardization of Standard Operating ProceduresStandardization of Job DescriptionsStandardization of Outlet ChecklistWeekly meetings with Contractors, Projects and Engineering team; defect liability period snag list managementBudget, forecast and revenue management with monthly meetings with Corporate Finance DirectorBusiness unit Capex and Opex planning2014 Marketing plan creation and implementationTeam recruitment and induction plansDirect contact with procurement agency to supply the operating supplies and equipmentOpening of the new EMAAR Business Unit

  • Restaurant Manager Armani Peck - Deli

    • Sep 2012 - Aug 2013

    Direct supervision for a team of 23 Brand Ambassadors, reporting to Director of Restaurant OperationsManagement of daily operations of Armani Peck - DeliTalent management and individual development plansRestaurant budgeting, forecast and revenue managementRestaurant Capex and Opex planningImplemented JDPA monitoring reports with monthly action plansNew Food and Beverage concept implementation Business trip Peck Milano, concept brief and retail collaborationPrivate and Guest engagement event managementBrand management and transition from Armani Peck to Armani DeliArmani Deli "Taste of Dubai" fare participationDuring 1 year tenure moved from 244th to 43rd spot on TripAdvisorAssisted with banqueting events operationsOngoing Armani F&B division projects involving Armani Hashi, Mediterraneo, Lounge & Retail, Ristorante, Peck, Amal, In Room Dinning and BanquetingFood and Beverage "Cross Training Program" proposal and implementationAssisting EAM F&B and Quality Manager in the transition from Gallup to JDPAStandardization of Standard Operating Procedures, SOS (Standards of Style) for 8 Food and Beverage OutletsStandardization of Job Descriptions for 8 Food and Beverage OutletsStandardization of Outlet Checklist for 8 Food and Beverage Outlets

  • Assistant Lounge and Retail Manager

    • Mar 2012 - Aug 2012

    Management of daily operations of Armani Lounge & Retail, reporting to Armani Lounge and Retail ManagerBrand Ambassador for Armani Fiori, Dolci and GalleriaRetail budget, forecast and revenue managementNew retail concept implementationRetail inventory management and new product designRevenue generationFlower event sales and operation managementArmani Lounge private event sales and operation managementGuest engagement event planning and operation managementAssisted with banqueting events operations3 week task force - Armani Ristorante Ongoing Armani F&B division projects involving Armani Hashi, Mediterraneo, Lounge & Retail, Ristorante, Peck, Amal, In Room Dinning and Banqueting

  • Manager in Training

    • Mar 2011 - Feb 2012

    Management of daily operations in Armani Mediterraneo and Armani Lounge & Retail, reporting to Director of Restaurant OperationsArmani Mediterraneo agency contracted rate management, optimization and augmentationOngoing Armani F&B division projects involving Armani Hashi, Mediterraneo, Lounge & Retail, Ristorante, Peck, Amal, In Room Dinning and BanquetingKey recruiter for positions of Waiter, Hostess, Bartender, Senior Bartender, Captain and SupervisorSocial media competitive check and guidelinesAssisted with banqueting events operationsBeverage stock optimization for 8 Food and Beverage outletsMonthly Food and Beverage training calendar with 2 weekly training for 8 Food and Beverage outlets. Preparation of the content and presentation.Weekly Coffee machine maintenance and quality check for 8 Food and Beverage outletsWeekly Grooming Check for 8 Food and Beverage outletsWelcome Kit standardization for 8 Food and Beverage outlets

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  Jumeirah Group / Jumeirah Hotels & Resorts

  • Burj Al Arab - Al Muntaha - Skyview Bar

  • Team Leader

    • Jul 2010 - Feb 2011
    • Burj Al Arab - Al Muntaha - Skyview Bar

    Reporting to Assistant Restaurant ManagerHandling floor operation and responsible for experience and satisfaction of up to 25 guestsActing Bartender for 2 months also assisting with bar inventoryCashiering dutiesParticipated in the F&B Cross Training ProgramLearning LeaderCreating and correcting weekly product knowledge & standards quizOrganisation of the team outing

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  Royal Plaza Montreux & Spa

  • Montreux, Switzerland

  • Front Office Management Trainee

    • Sep 2008 - Mar 2009
    • Montreux, Switzerland

    Trained in various front office positions and tasksAlso worked as night auditor and conciergeUpon finishing the training invited to work as an extra durring the Montreux Jazz festival for 3 weeks

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  Mövenpick Hotels & Resorts

  • Movenpick Hotel Lausanne

  • Kitchen Stagiaire

    • Sep 2007 - Feb 2008
    • Movenpick Hotel Lausanne

    Worked as Kitchen Management TraineeCovering Cold kitchen, Hot Kitchen, Pastry, Butchery and Show kitchen.Also participated in catering events for up to 4000 guestsGreatly improved the knowledge of French language

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  Restavracija Kotlar

  • Kobarid, Slovenia

  • Waiter / Commis

    • Jan 2001 - Dec 2006
    • Kobarid, Slovenia

    Working in the family business in various positions between Service, Kitchen, Housekeeping and Engineering