Experience

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  IBM

  • Exeter, United Kingdom

  • HPC Support Advisor

    • Dec 2008 - Present
    • Exeter, United Kingdom

    Providing on-site software and hardware support for a large leading edge technology AIX HPC installation. Includes managing problem escalation, customer relationship management, and systems management. There is a strong element of skills transfer to get the end-customer as self-sufficient in supp...

• 

  Self-owned Contracting Company

  • Various

  • IT Consultant

    • Oct 1996 - Oct 2008
    • Various

    Contracting to Morgan Deutsche-Grenfell, Drake and Skull, SWEB, Western Power Distribution, Barclays and the DVLA, providing AIX and UNIX support services.Roles occupied include Systems integration and installation, System support, Training, developing Systems deployment technologies, Technologie...

• 

  Fujitsu

  • Contractor

    • 2007 - 2008

    Building a representative test environment to mirror a live system. Included writing verification tools to check system health and state.

• 

  IBM

  • Basingstoke, Hampshire

  • Senior Support Representative/Technical Advisor

    • Mar 1990 - Oct 1996
    • Basingstoke, Hampshire

    Founder member of the AIX Systems Support Centre in the UK.Technical Advisor, Application Development and Graphics.Member of Technical Support Group within the AIX Systems Support Centre.Responsibillities included management and resolution of customer support issues, customer advocacy, training n...

• 

  AT&T Network Systems

  • Malmesbury Wiltshire

  • Principal Systems Programmer

    • Jul 1987 - Mar 1990
    • Malmesbury Wiltshire

    Supporting AT&T R&D UNIX on Amdahl, 3B2, 3B15 and 3B20 and Sun3 computers, as well as other UNIXes on different platforms.Technologies utilised include UNIX, HyperChannel, Fibronics Channel attached Ethernet, StarLan 10, NFS, AT&T RFS,Postscript and Xerox channel attached printers, i...

• 

  Newcastle Polytechnic

  • Senior Technician/Lecturer

    • Jul 1982 - Jul 1987

    Supporting UNIX and RSX/11 on a PDP/11 system for teaching purposes, as well as providing additional support to teaching staff and students within the Poly.For the '85-86 academic year, I worked as a Lecturer to Degree level in the School of Computing and Informatics.