Experience

• 

  Nottinghamshire Health Informatics Service

  • United Kingdom
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Cyber-Security Analyst

    • Apr 2018 - Present

  • ICT Service Delivery Engineer

    • Feb 2012 - Present

    Supporting 10,000+ users across multiple sites\locations - Excellent Customer Service - Vast experience of Health Care ICT systems and applications including Medway PAS, IMPAX, Systm1, Orion, ICE, Winpath, Winscribe, CRIS - Year round 24/7 Support On-Call Support Rota - Vast experience of Dell hardware including PC's, Laptops\mobile devices, printers etc - Windows 98, 2000, XP, 7, 2000 Server, 2003 Server & 2008 Server support - Hardware Support (PC, Laptop, Netbook, Printers,Tablet, Mobiles, i-devices etc.) - Active Directory configuration - Symantec Backup exec configuration & maintenance. - Hyper-V installation/configuration - Domain Controller configuration - Exchange Server configuration - SQL server configuration - Windows 7 & 8 Deployment - Group Policies - Remote Desktop - DHCP Server's - Print Server's - System wide data backup. - Server configuration backup. - Data restoration \ File recovery - Routers / Port Forwarding etc. - Bespoke software installation - High-Level Hardware & Software Troubleshooting - Hardware diagnostics. - Mobile Phone Management (AirWatch) - Creation of Standard Operating Procedures & Technical documentation - Updating Firmware on Network Hardware - Being a mentor to junior staff Among day to day duties include, liaising with customers and colleagues, prioritizing workloads, 'delighting' customers, Health Centre & Hospital sites repairing & maintaining I.T. hardware & software. Being part of the organisation that is the 'face of the team'. At all time being professional and customer focused.

• 

  Nottingham Health Informatics Services

  • Kingsmill Hospital Foundation Trust, Mansfield, Notts

  • Senior 2nd Level ICT Technician

    • Sep 2007 - Feb 2012
    • Kingsmill Hospital Foundation Trust, Mansfield, Notts

    Supporting 10,000+ users across multiple sites\locations - Excellent Customer Service - Vast experience of Health Care ICT systems and applications including Medway PAS, IMPAX, Systm1, Orion, ICE, Winpath, Winscribe, CRIS - Year round 24/7 Support On-Call Support Rota - Vast experience of Dell hardware including PC's, Laptops\mobile devices, printers etc - Windows 98, 2000, XP, 7, 2000 Server, 2003 Server & 2008 Server support - Hardware Support (PC, Laptop, Netbook, Printers,Tablet, Mobiles, i-devices etc.) - Active Directory configuration - Symantec Backup exec configuration & maintenance. - Hyper-V installation/configuration - Domain Controller configuration - Exchange Server configuration - SQL server configuration - Windows 7 & 8 Deployment - Group Policies - Remote Desktop - DHCP Server's - Print Server's - System wide data backup. - Server configuration backup. - Data restoration \ File recovery - Routers / Port Forwarding etc. - Bespoke software installation - High-Level Hardware & Software Troubleshooting - Hardware diagnostics. - Mobile Phone Management (AirWatch) - Creation of Standard Operating Procedures & Technical documentation - Updating Firmware on Network Hardware - Being a mentor to junior staff Among day to day duties include, liaising with customers and colleagues, prioritizing workloads, 'delighting' customers, Health Centre & Hospital sites repairing & maintaining I.T. hardware & software. Being part of the organisation that is the 'face of the team'. At all time being professional and customer focused.

• 

  Bolsover District Council

  • Sherwood Lodge, Bolsover

  • ICT Technician

    • Oct 2003 - Sep 2007
    • Sherwood Lodge, Bolsover

    1st & 2nd Line Support to 500+ council staff across mulitple sites.VPN and telecommunication supportMulitple server support including installation.Housing & Revenue system support including installation of new system.E3000Mulitple Microsoft Window installation, maintenance and upgrading to HP desktop & laptop computers.Day to Day Server backups and DR