Experience

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  Groupe Chevalley automobile

  • Geneva Area, Switzerland

  • Conseiller technique

    • 2019 - Present
    • Geneva Area, Switzerland

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  Tesla Motors

  • Geneva Area, Switzerland

  • Service Advisor

    • 2014 - 2019
    • Geneva Area, Switzerland

    Starting up the Service Centre for Tesla in Geneva area, that has its customers not only from Geneva and Lausanne, but up to Neuchatel in the north of Romandie and Brig in Valais. Number of customers increased from less than 100 to more than 1000 in 4 years time. Responsible for all front of house activities, like receiving the customers, being the intermediair between the customers and the workshop, making repair-orders, intake, follow-up the repair, returning the car, invoicing, planning, customer satisfaction etc. New items are introduced like over the air updates and on-line pre-diagnostic.Responsible for the safety procedures on site in close liaison with Tesla EMEA in The Netherlands, to ensure a safe and healthy (work-)environment for employees, suppliers and customers.

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  Honda Motor Europe Ltd

  • Schiphol-Rijk

  • District manager After Sales Cars

    • 2005 - 2014
    • Schiphol-Rijk

    Responsible for technical field support at the Honda-dealernetwork in The Netherlands, reporting quality issues to Honda Motor Europe, support the dealernetwork in after sales activities, implementing Honda Motor Europe programms to the dealernetwork, responsible for the Honda Assistance programm, E-based training at the dealership. Improving sales per visit to introduce Honda Assistance at maintenance, Health Check, Customer Satisfaction and more programms together with Honda Motor Europe and the back-office at Honda NL. Able to work in various circumstances and with various people: consumer, dealerprincipal, mechanics and other departments within Honda Motor Europe.We introduced a new Honda Tester, new Warranty Audit Programm, European Customer Contact centre, Honda Health Check, Honda After Sales Operation Standards and after sales department was involved in many PR-activities.

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  Honda Nederland B.V.

  • Ridderkerk

  • Technical dealer support & homologation

    • 2002 - 2005
    • Ridderkerk

    Responsible for technical support to Honda's dealernetwork in The Netherlands, national homologation, Quality Improvement Correspondence for the Dutch market to Honda Motor Europe and Honda Motor Co in Japan and support at marketing and promotional activities. Backup for Customer Service department.Introduced new Honda tester, special versions for Dutch market specific, new Maintenance and Repair Information System, New European Warranty System.

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  NV Subaru Benelux

  • Aalsmeer

  • Service employee

    • 2000 - 2002
    • Aalsmeer

    Responsible for technical support to Subaru's dealernetwork in The Netherlands, judging warranty claims, handle customer correspondence regarding technical issue's (phone, mail and letters) and supporting at all promotional activities.

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  Yamaha Motor Europe, Branche Nederland

  • Schiphol-Rijk

  • Procurement & Inventory specialist

    • 1998 - 2000
    • Schiphol-Rijk

    Teamleader and with 2 people responsible for all Yamaha motor (over 600cc) spareparts in the central European warehouse from Yamaha in Schiphol-Rijk. Stock-control and negiotiating with suppliers regarding prices, minimum order quality, package and final order, creating initinal-order for new introduced bikes.