Experience

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  Texas Comptroller of Public Accounts

  • Austin, Texas

  • Systems Analyst IV

    • Nov 2000 - Present
    • Austin, Texas

    • Served as a web master for Information Technology Division’s Home page- Intranet Site. • Oversees the coding, testing, debugging, installation, troubleshooting and modification of systems.• Analyzes, researches and recommends hardware and software needs, including assessing resources utilization and justification. • Coordinates, develops, and implements software requirements definition, data or processing modeling, application design and facilitation, business process analysis, software testing, and quality assurance.• Experience and Knowledge of ASP.NET, Active Server Pages, Java Script, Crystal Reports, HTML, Microsoft Office, People soft code and tools, Internet development tools, SAS, SQL, MS SQL Server. • Research web server technical issues and provide sound and accurate consulting assistance. Make appropriate recommendations to the end-user community and management. • Researches, evaluates and recommends hardware specifications; project hardware, software, maintenance requirements. • Provides budget specifications for server and desktop technologies and makes recommendations to management. • Provides a second tier of support to other agency LAN administrators to resolve hardware and software problems and provides any other assistance as necessary. • Responds to desktop support requests for assistance with hardware, application and network problems. • Develops and maintains server configurations and network-related procedures for agency servers. • Participates on special projects, as required. • Oversees other project members, as needed or required.• Performs all other related duties as assigned

• 

  Texas Department of Transportation

  • Austin, Texas

  • Systems Analyst IV

    • Jan 1995 - Nov 2000
    • Austin, Texas

    • Created and build OS images, Supported OS installation/troubleshooting. • Developed and tested updated packages for workstations and laptops and installs all necessary security and application patches to ensure safe/efficient systems operations. • Defined hardware standards, engineering and securing the standard desktop platform, while implementing procedures to ensure consistency with company goals, industry best practices and regulatory requirements. • Shared responsibilities for company-wide desktop and application support including Windows operating systems and other standard business applications. • Supported software by troubleshooting systems and applications, training staff and end users, testing software, maintaining databases and licenses, and working with vendors.• Served as advanced technical resource to other staff. • Completed administrative tasks as required, which included system and process documentation.

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  Prince Travel, Inc

  • Houston, Texas Area

  • Manager

    • Aug 1988 - Dec 1995
    • Houston, Texas Area

    • Promoted the company brand to key buyers, ensuring their knowledge is current and appropriate. • Generated new business both in face to face meetings and over the phone. • Replied all customer inquiries in a timely and accurate manner. • Wrote up sales reports, activity reports and revenue forecasts. • Completed all documentation and administrative records, fully and accurately. • Developed and maintained database of all contacts.• Wrote accurate reports through the detailed analysis of data. • Shared knowledge and expertise in a highly professional manner. • Collated and prioritize data from different sources.

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  Texas Southern University

  • Teaching Assistant

    • Dec 1991 - Dec 1992

    • Demonstrated business techniques and assisted professors with lessons. • Explained challenging quantitative and computer concepts to students. • Evaluated students’ homework, tests, and class work using WordPerfect, Lotus 123, WordStar,

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  University of Houston

  • Houston, Texas Area

  • Operations Support Specialist

    • Dec 1981 - Dec 1986
    • Houston, Texas Area

    • Monitored and controlled systems in a client/server and mainframe environment.• Ensured uninterrupted service through identification and problem resolution.• Determined equipment settings and operating instructions.• Maintained operating records.