Experience

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  Freelance

  • Consulting - Sustainable Business Management - Hospitality & Tourism

    • May 2023 - Aug 2023

    Freelance consulting in sustainable business management and pre-opening operations - Hospitality and Tourism

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  LXL Group

  • Cayman Islands

  • Executive Assistant & Special Projects

    • Jan 2022 - Sep 2022
    • Cayman Islands

    Luxury Fashion & Hospitality Development

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  Compass Media

  • Cayman Islands

  • Publisher's Assistant

    • Oct 2019 - Dec 2021
    • Cayman Islands

    Supporting the Publisher with Project Management, Business Development, strategic planning, Marketing and Operations for the Commercial and Editorial teams in addition to developing project guidelines for operations that support the mission and vision of the company. Responsible for design and management of the boutique event space Compass Loft.Compass Media is the premier multi media content company in the Cayman Islands. Its main subsidiary is the national newspaper of record, the Cayman Compass as well as the home and garden magazine InsideOut and the Health and Wellness magazine Cayman Health. Compass Content Studio serves as an agency for companies seeking custom publishing, and compelling text and photography for marketing, public relations and communications materials.

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  Cayman Turtle Centre: Island Wildlife Encounter

  • Chief Marketing & Merchandising Officer

    • Jan 2018 - Dec 2018

    Responsible for leading and managing the full scope of marketing and merchandising including:, brand management, product development and management, advertisements and promotions, web services; media relations, market research and analysis, customer loyalty, public policy, the corporate image and corporate programs of the company; as well as responsibility for the Company’s retail merchandise, special events and food & beverage lines of business. Initiated the development of a corporate social responsibility and environmental strategy to introduce ethical, sustainable practices and products including eliminating single-use plastics, building awareness, educating and inspiring stewardship for Sea Turtle and Ocean conservation for future generations.

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  Dart Real Estate

  • Cayman Islands

  • Project Manager - Special Projects / Executive Office

    • 2012 - 2017
    • Cayman Islands

    - Consulting on project development design and operations for The Kimpton Seafire Grand Cayman Resort & Residences.- Operations Manager/Project Management for Provenance Properties of Cayman, the Exclusive Affiliate of Christies International Real Estate for the Cayman Islands (2015-2016).- Real Estate Development Masterplanning Team- Architectural Review Committee Administrator for residential development.- Research - Trends and Emerging Markets in Architecture, Design, Hospitality, Real Estate and Development, Luxury Lifestyle Branding, Luxury Travel programming, Trends and Innovation in Urban Design, Architecture and Tourism product, Wellness Tourism, Children's Resort Programming, Amenities and Concepts, Arts and Cultural Heritage Initiatives.

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  Dart Realty (Cayman) Ltd.

  • Grand Cayman

  • Sales Project Manager

    • 2008 - 2009
    • Grand Cayman

    Sales Project Management through consultative, value-added support and managing key client relationships. Launch team for the luxury residential development Salt Creek and initial feasibility for The Terraces at Camana Bay, Grand Cayman. Assisted in the development of Architectural Standards and Guidelines for residential development.

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  The Ritz-Carlton Hotel Company L.L.C.

  • Cayman Islands

  • Recruitment Specialist & Human Resources Manager

    • 2006 - 2008
    • Cayman Islands

    Management of all Human Resources functions with a focus on Recruitment, Employment and Benefits for 1000 staff. Responsible for ensuring the compliance of all Ritz-Carlton Hotel Company policies and procedures. This included screening and interviewing all applicants in the quality selection process for hotel open positions, monitoring legal compliance, internal communication, orientation training motivation, recognition, coaching and counseling.

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  International Design Group

  • Cayman Islands

  • Director of Operations

    • 2004 - 2006
    • Cayman Islands

    Responsible for the overall management of a luxury interior design firm and retail business managing operations, budgets, human resource functions, recruitment and training, client relations, customs procedures, inventory and coordination of all design projects in association with local architects and developers.

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  The Ritz-Carlton Hotel Company L.L.C.

  • United States
  • Hospitality
  • 700 & Above Employee

  • Director of Residences & Pre Opening Management Team

    • Jan 2003 - Dec 2004

    Pre-opening management functions including overall control of operational development, coordination of owner services including interior finish and design, site inspections, contract review and development of operational procedures for 67 private residences and 24 hotel residences. Responsibilities during pre-opening phase have additionally included support as Executive Assistant to the Vice President and General Manager, Retail Development and assistance with Sales & Marketing projects for the developer.

  • Director of Residences & Pre Opening Management Team

    • 2001 - 2003

    Director of Residences for 11 luxury residences located within the hotel, responsible for the administration of residential operations. Part of the pre-opening management team during hotel development in 2002 with a focus on VIP guest and client relations. Post-opening responsibility lay in developing operational policies, training the front office staff, maintaining budgets, ensuring effective communication between resident owners, hotel ownership and the condominium association. Operated as a liaison between hotel developer, real estate brokers and clients for pre-purchase sales support and information brokerage.

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  The Ritz-Carlton Hotel Company L.L.C.

  • Sydney, Australia

  • Executive Assistant to the General Manager

    • 1998 - 2000
    • Sydney, Australia

    Executive Assistant to the General Manager with key administrative support to the Director of Rooms and Director of Food & Beverage in addition to acting Guest Relations and Quality Manager. Responsible for all administration and coordination of VIP guest arrivals for a five-star hotel. Assistance in supporting the Accounting, Front Office, Reservations and Concierge departments of the hotel during closure of the property in 2000.

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  KLM

  • Sydney, Australia

  • Customer Service, Reservations & Claims Coordinator for Asia Pacific

    • 1996 - 1999
    • Sydney, Australia

    Customer Service Manager (Cargo Division) and Asia-Pacific Coordinator for Reservations and Claims for the Sydney Airport Terminal. Key result areas and responsibilities included supervisory duties, sales, information brokerage, reservations, administration and accounts, claims handling and training. Extensive customer service training received in Asia and The Netherlands.