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Pellanie Wong is a seasoned hospitality professional with extensive experience in hotel management, operations, and customer service. With a strong educational background in estate management and a proficiency in multiple languages, she excels in managing complex facilities and teams. She has held various leadership positions in renowned companies, including Three on the Bund, Hartawan Holdings Limited, Mount Faber Leisure Group, Colliers International Asset Management Pte Ltd, Hong Fok Land Ltd, Bukit Gombak Town Council, and JLW Property Management Pte Ltd. Pellanie is skilled in hospitality management, customer service, risk assessment, business process re-engineering, and contract negotiation. She is a native Mandarin speaker and fluent in English, Cantonese, Hokkien, Malay, and Thai.

Experience

  • Three on the Bund
    • Shanghai City, China
    • General Manager of Operations
      • Aug 2012 - Mar 2015
      • Shanghai City, China

      Management responsibilities• Head of the Operations Department taking charge of Guest Service & Security, Housekeeping and Stewarding Department.• Responsible for full Profit and Loss, planning of budget and cash flow of the department• Reports directly to Chief Executive Officer• Staffs incl...

    • Property Manager (GM – Mall in Shanghai)
      • Feb 2008 - Jul 2009
      • Singapore, China

      Management responsibilities• Head of the Property Department.• Responsible for full Profit and Loss, planning of budget and cash flow of the facilities department• Reports directly to Chief Executive Officer• Staffs include Asst. Manager, Property Executives, technical staff.• Responsibility for ...

    • Operations Manager
      • Jul 2007 - Jan 2008
      • Singapore

      Management responsibilities• Head of the Operations Department.• Responsible for full Profit and Loss, planning of budget and cash flow of the facilities department• Reports directly to Chief Executive Officer• Staffs include Asst. Operations Manager, guest relation officers, technical staff, con...

    • Facilities Cum Fire Safety Manager (Contract)
      • Apr 2007 - Jul 2007
      • Singapore

      Management responsibilities• Head of the facilities Department.• Responsible for full Profit and Loss, planning of budget and cash flow of the facilities department• Reports directly to Senior VP, Special Project.• Staffs include a group of executive, technical staff, contractors and security per...

    • Condominium/Estate Manager
      • Jan 1997 - 2004
      • Singapore

      Management responsibilities• Head and overall-in-charge of the Management of Thomson 800, Woollerton Park and Leedon Heights.• Responsible for charting the direction and growth (profit and loss) for each estate/condominium.• Responsible for full Profit and Loss, planning of budget and cash flow o...

    • Assistant Manager (Property)
      • Mar 1994 - Sep 1994
      • Singapore

      Management responsibilities• In-charge of the architectural aspect of The Concourse.• Dealing with tenants and understanding their needs.• Reports to the Complex Manager of The Concourse.• Staffs include a group of administrative and technical staff, contractors and security personnel.• Responsib...

    • Estate Manager
      • Jan 1992 - Feb 1993
      • Singapore

      Management responsibilities• Head and overall-in-charge of estate management at Bukit Gombak Town Council.• Responsible for full Profit and Loss, planning of budget and cash flow of the estate.• Reports directly to the General Manager, Bukit Gombak Town Council• Staffs include a group of estate o...

    • Property Officer
      • Aug 1989 - Mar 1991
      • Singapore

      Management responsibilities• Managed Woollerton Park, Braddle View and Crown Center.• Responsible for charting the direction and growth (profit and loss) of Estate committee for each estate/condominium.• Responsible for full Profit and Loss, planning of budget and cash flow of the estate/condomin...

    • Estate Manager
      • Nov 1986 - Jul 1989
      • Singapore

      Management responsibilities• Head and overall-in-charge of the Company’ properties in Singapore which includes vacant land, a condominium and a developing projects. .• Responsible for the setting up of Singapore Office.• Responsible for the management and maintenance of Jiyah Garden inclusive o...

Education

  • 1998 - 1998
    Singapore Civil Defense Force & Ngee Ann Polytechnics
  • 1992 - 1995
    School of Horticulture (Botanic Gardens)
  • 1982 - 1986
    National University of Singapore
  • 1980 - 1981
    St Andrew junior College
  • 1976 - 1979
    St Nicholas Girls School
  • 1970 - 1975
    St Nicholas Girls School

Suggested Services

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Industry Focus. “Hospitality”

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