Experience

• 

  Dynacraft Industries Sdn. Bhd.

  • Penang, Malaysia

  • Customer Service Support Manager

    • Jan 2021 - May 2024
    • Penang, Malaysia

    Job title: Senior Customer Support Service Manager cum HR AdvisorManaging the needs of customers and ensuring customer satisfaction(a) Contact window in between customer (> 25 customers over the world) and operation(b) Control order and commit delivery base on plant capacity(c) Advisor to operation on sequence/priority to load for operation optimization while meetingcustomer delivery on time(d) Establishment of monthly master planning plan to operation for manning schedule(e) Dynamically monitor schedule and ability to advise best solution to any ad-hoc situation tomitigate the impact due to equipment downtime or customer’s pull-in schedule(f) ControllingofinventoryleveltoensurenoexcessiveFGandrawmaterial.(g) Dealing with supplier in purchase raw materials base on needs inclusive of periodicallycost reduction. Commodity – copper/alloy blank and Hitachi/Tomoegawa/3M tape(h) Report and presenting customer’s behavior base on satisfaction, feedback and opportunityfor improvement(i) LeadandguideagroupofCustomerSupportServiceExecutive(7Executive)(j) Handlingad-hoccustomerissueProjects involve/achievement: -(a) Bring up the On-Time-Delivery from range of 60% to > 96%(b) Achieve customer satisfaction for > 80%(c) Reduction of aged raw material by 50%(d) Reduction of excess Finished Good from usd 500k to usd 120k averagely per annum(a) Received award of good supplier in term of service and delivery from Goodark(b) Establishment of MRP and BOM system to assist the accuracy in raw material purchaseWas given acting position to handle Sales Department on Oct 2022 – present. (a) Grow new customers(b) Expand current market share with existing customer(c) Develop new qual and new development(d) Review and penetrate competitor’s position in term of pricing, service and credit given

• 

  Dynacraft Industries Sdn Bhd

  • HEAD OF DEPARTMENT, HUMAN RESOURCE

    • Jun 2014 - May 2024

    Full spectrum of Human Resource with plant wide headcount of 600-800 employees. Managing a group of HR practitioners of:(a) Organizational Design & Development: Challenges the organizational structure, proposes improvements and ensures smooth organizational transitions(b) Talent Retention/Recruitment - With vast experiences in manufacturing sector > 20 years, I had created my own networking, it enabling me in getting the right candidate on the right seat from similar industries. I am equipped with the advantages of technical and manufacturing knowledge which ease my expertise in talent requisition and retention.(c) Participate in GDVT (German Dual Vocational Training) Program organized by PSDC. We have successfully sponsored, provide them the appropriate training ground and guided 4 fresh school leaver to complete Diploma in Engineering.(d) Learning & Development (L&D) – Creation of plantwide master training. Aim for career path enhancement through Competency Based Assessment and on-going skill building and upgrading.(e) Compensation & Benefits (C&B) – fair and competitive schemes to attract and retain expertise. Coach managers as a performance improvement driver and provoke positive change in people management. Enable others to behave and make decisions in line with the Company's values. System – KAIZEN & ORACLE(f) EmployeeRelation&IndustrialRelation(ER&IR)-(g) Others- Implementation of HR KAIZEN to streamline HR processes & data accuracy Main coordinator for plantwide QPP activities (5S/QPP) Special task - Lead 3 departments - Customer Service Support, ProductionPlanning and Operation in “war room”- to meet sales and customer’s OTD

  • MANUFACTURING SYSTEM MANAGER

    • May 2011 - May 2014

    INDUSTRIAL ENGINEERINGa. Plant layout - space and logistic optimizationb. Capacity study on various manufacturing processesc. Establishing of plant wide ideal cycle time through time studyd. Project coordination with optimum cost - manufacturing floor relocation and relayoutPACKAGING DESIGN ENGINEERINGa. New design of final packaging for new leadframe using AutoCADb. Achieving cost effective packaging methodology with robustnessc. Standard packaging cost establishmentd. Supplier driven program - for low cost, high quality and deliveryOPERATIONAL TRAININGa. Leading a group of On-The-Job (OJT) trainerb. Upgrading operational competency skill/knowledge through Competency Base Assessment (CBA) c. Creation of versatile workforce through multi-skill educationOTHERSa. Coordinator for corporate driven programs (RFSF, Loss Analysis, QPP functional teams)b. Study on overall plant capacity through Loss Analysis methodologyc. Coordinating and drive 5S Sustenance program.

  • BACKEND PRODUCTION (Sort/Pack) SECTION MANAGER

    • 2007 - Apr 2011

    Managing a group of total 300 production crews (inclusive of production unit manager, production executive and a group of operational trainers) at end of line in Dynacraft Industries Sdn Bhd. Achieving target set for Productivity, Quality (internal and external customer complaint/feedback), On Time Delivery (OTD) and Yield. Wide range of knowledge in dealing with customer/supplier to achieve win-win situation.

  • SENIOR MANUFACTURING ENGINEER/STAFF ENGINEER

    • 2003 - 2007

    Working closely with Backend (sort/pack) manual inspection team, I was involved heavily in resolving and establishing new methodology or technique for operation to achieve highest quality with faster speed. This inclusive of introduction new inspection method utilizing new jig/tool design. Heading few cross functional teams with QA department, front process engineering and operational to achieve operational targets.I was also an Industrial Engineer while doubling my responsibility as Senior Manufacturing Engineer.

• 

  DYNACRAFT INDUSTRIES SDN BHD

  • INDUSTRIAL ENGINEER

    • 1997 - 2002

    Hired as Industrial Engineer. Main responsibility in coordinating relocation projects while focusing on floor space and logistic optimization for manufacturing. Ability in utilizing AutoCAD.I was also involve in overall standard costing establishment. Liaise closely with Sales and Finance department for new product costing computation. Controlling manufacturing standard through capability study of various processes, i.e. it included type of raw materials use with expected production speed.Major projects :-a. Setting up of new Stamp Business at new Technoplex building - working cell concept. Inclusive of on-site inspection during building construction (liaise with civil, electrical and mechanical contractors), on time move-in until the completion of all activities.b. Establishing of plant wide Standard Costing templatec. Capacity and capability study on new and existing processes