Experience

• 

  ABM University College

  • Block 6, Gaborone, Botswana

  • Admissions Officer

    • Nov 2010 - Present
    • Block 6, Gaborone, Botswana

    Professional Profile: Hardworking, upbeat individual with unsurpassed administrative talents and experience of working in a university environment. Logical and analytical approach to process new admissions. Exceptional knowledge of establishing and maintaining “first contact” relationships and facilitating core admissions activities. Demonstrated expertise in reviewing applications and assisting in administering admissions decision processes.• Review and process student applications for admission purposes• Understand each applicant’s educational goals and make notes to provide them with specific advice• Evaluate both degree requirements and coursework to ensure that applicants meet them• Counsel and advise students about the courses that they should take up, in accordance to their educational goals• Respond to inquiries regarding admission procedures and requirements over the telephone and in person• Build and maintain social media strategies to reach out to prospective students• Provide pre-admission services to graduate applicants and prospective students• Handle open houses, receptions and yield activities for prospective and already enrolled students• Assist in the implementation and management of recruitment and admissions services• Provide students and prospective students with information on financial aid eligibility• Provided admissions eligibility information to prospective students• Assisted walk-in prospective students by providing them with information on admissions procedures• Handled telephone inquiries and provided admissions requirement information over the phone and in emails• Assisted students in filling out admission forms and ensured that accompanying documents are complete• Provided support during open houses and seminars by arranging for logistics such as premises, equipment and materials

• 

  Princess Marina Hospital

  • Gaborone, Botswana

  • Assistant Public Relations Officer

    • Jul 2009 - Jul 2010
    • Gaborone, Botswana

    • Informing the staff about the institutional objectives and policies and providing flow of knowledge and information from top management to staff• Providing the transfer of information, demands, wishes and complaints of staff to top management by means of formal or informal communication channel• Organizing in-service training seminars for personnel on the subjects of “communication with patients and patient accompaniers”, “communication skills and body language”, “stress management”, “time management”, “motivation techniques”, “emotional intelligence” and etc. by inviting specialized persons• Organizing activities, such as trips or picnics to increase the morals and motivation of the staff. Applying questionnaires to determine the viewpoints, wishes, demands and complaints of the staff about the hospital. • Establishing an information desk to answer the questions of the patients and their accompaniers and to canalize them. Training the personnel working in this unit on the subjects of emotional quotient, effective speaking and listening and empathy. • Evaluating the coming complaints and finding solutions to these problems with the hospital management• Preparing posters, brochures and etc. for informing and enlightening the patients and accompaniers referring to the hospital.• Organizing questionnaires, observations or surveys to learn the viewpoints of the target people.• Organizing questionnaires periodically about “customer satisfaction” of patients and accompaniers.• Organizing questionnaires about the “hospital image” in the cities, towns and etc. where the hospital is giving service• Organizing informative seminars and conferences about public health.• Preparing and putting informative and orienting billboards for the patients and accompaniers in suitable places. • Being sensitive about the physical appearance and hygiene (suitable to health) conditions of the hospital. Encouraging the personnel to be keen and sensitive on this issue.