Experience

• 

  Satellite Industries

  • Plymouth, MN

  • Regional Sales Specialist/ Team Lead

    • Aug 2016 - Present
    • Plymouth, MN

    Main point of contact for clients, responsible for building and maintaining strong business relationshipsWork closely with Regional Manager to develop a successful team approach to work efficiently and effectively with inbound marketing strategies and salesAct as lead to team of 11 Regional Specialists, responsible for training and direct support to Sales Support ManagerInside point of contact for the customerProspect, qualify and generate sales within established territory, supporting the top Regional Manager in 2019 and exceeding 2020 sales plan by 44%Interact with customers to provide after-sales support, including product knowledge, lead times, freight quoting and additional inquiries

• 

  Wright Medical

  • Bloomington, MN

  • Customer Service Representative

    • Nov 2012 - Aug 2016
    • Bloomington, MN

     Process and ship all international orders and returns, developing strong working relationships with teams in France, Australia and Canada, as well as members of Agent Services, Sales Representatives, Field Service Representatives, Sourcing, Quality, Accounts Receivable, Kit Build, RMA Materials and Loaner teams Process Complaints and Return Material Authorizations, with attention to detail and knowledge of Quality regulations and requirements Phone and email support to Sales Representatives and facilities, assisting with pricing, shipments and product information Knowledge of Tornier and Orthohelix products and experience with JDE, GP and MAS90 systems

• 

  Read Naturally

  • Customer Service

    • Nov 2007 - Nov 2012

    · Maintain front reception desk as initial contact at Read Naturally with responsibility of managing company calls and customer direction. Maintain customer service lines and guide customer purchases and orders and supply information about products and services related to all sales activities.· Regulate inventory and communicate with vendors, ordering all office and shipping supplies.· Process orders received via email, fax, mail, phone and website. Assure that orders are accurately entered into computer and generate invoices and packing slips. Sending daily orders to contracted shippers.· Coordinate the packing and labeling of UPS and USPS for products shipped from Read Naturally.· Process all returns, refunds, and exchanges.

• 

  Sunflower Staffing

  • Apple Valley, MN

  • Event Facilitator

    • Feb 2011 - Oct 2012
    • Apple Valley, MN

    · Sampling Team-Lead at the store who is the go-to person for any event day questions or assistance.· Represent Super Target and Sunflower Staffing, continually improving the guest experience by delivering positive interactions and quality brand service.· Perform orientation for new Sales Professionals, training them to create positive interactions.

• 

  American Express Travel

  • Corporate Travel Consultant

    • Nov 2005 - Nov 2007

    · Handling incoming calls, booking and ticketing air, hotel and car reservations, primarily in World Span system.· Provide efficient, courteous service to business travelers, with attention to detail and accuracy. Meeting time restrictions to maximize productivity.· Working as team member, using time management, multi-tasking and excellent customer service skills. Representing American Express Travel in a positive light and assuring that contracted customers’ needs and expectations are met and exceeded.

• 

  Northwest Airlines

  • Customer Service Agent

    • Jun 1985 - Nov 2005

    Control Center Coordinator· Concourse Coordinator - liaison between Control Center and customer service supervisors, relaying time sensitive information between many departments.· Communicate clearly and appropriately, with awareness of safety and security requirements, keeping all information current and all departments informed.· Radio Operator - communicate directly with pilots in flight and on ground, relaying gate information and special needs or requests.· Delay coding- computer entries with explanation of delays on all outbound flights, requiring investigation, communication and negotiating skills.Check-In Counter Representative· Check in and boarding of passengers at departure gate, while meeting on time departure requirements.· Organization and efficiency, while being pleasant and sensitive to the needs of customers, assuring a positive experience.· Finalization of flights at departure, including entering computer data and performing closeout functionsWeight and Balance- Load Control· Time sensitive position in which data is received from gate agent and cargo/baggage handlers.· Estimate and give detailed instructions to agents and loaders.· Enter and calculate data, both manually and in computer.· Relay weight and balance numbers to pilots on each departing flight.· All information must be calculated and given to pilot before aircraft takes of, so speed and accuracy are crucial.