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Pedro Ribeiro is a seasoned professional with experience in customer service, research, and team management. He has worked as a test manager, test lead, and quality assurance tester at Global App Testing, Testlio, and Tikinet. Pedro holds a Bachelor's degree in History from Universidade de São Paulo and a Certificate in Advanced English from the University of Cambridge.

Credentials

  • Certificate in Advanced English
    University of Cambridge
    Dec, 2009
    - Apr, 2026

Experience

  • Global App Testing
    • Cluj-Napoca, Cluj, Romania
    • Test Manager
      • Nov 2023 - Present
      • Cluj-Napoca, Cluj, Romania

    • Estonia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Test Lead
      • Dec 2020 - Dec 2023

      Test lead for Testlio over the past ~3 years. I've been working on complex assignments from high-profile clients in the tech industry.

    • Quality Assurance Tester
      • 2019 - Dec 2023

  • Tikinet
    • São Paulo, Brazil
    • English Translator
      • 2018 - 2020
      • São Paulo, Brazil

      I was an English-to-Portuguese and Portuguese-to-English translator for Tikinet Edição Ltda (a Brazilian language services provider), working mainly on academic and scientific articles on a variety of subjects. I started as an intern, and then moved on to provide them with services remotely. I was very well-regarded for my ability to solve difficult jobs, i.e., situations when a given article or book chapter had been returned by the client due to negative feedback, and had to be fully re-worked. I was also known for my ability to translate creatively instead of mechanically, while respecting the author's intended meanings in the original language. I should also say that I was directly responsible for the company's migration into a much more efficient CAT (Computer Assisted Translation) tool, which dramatically improved the efficiency of their translation workflow as well as the quality and accuracy of their deliverables.

    • Archives Assistant
      • 2016 - 2018
      • São Paulo, Brazil

      As an intern, I assisted in the maintenance, cataloguing and digital processing of APESP's iconographic archive. Besides the interesting point of contact with my academic background in History, I had the opportunity to apply some of my computer knowledge to develop script automations that facilitated this workflow.

  • HostGator América Latina
    • São Paulo, São Paulo, Brazil
    • Tech support analyst
      • 2012 - 2013
      • São Paulo, São Paulo, Brazil

      I was a customer-facing tech support analyst for HostGator's Brazilian branch. This was a very interesting, highly demanding experience that taught me a lot about working under pressure as well as the ins and outs of customer service and webhosting-related tech support. I remember enjoying any opportunities to go above and beyond the formal job description in order to proactively assist customers who weren't necessarily tech savvy. I also did a lot of parallel work with the company's FAQs and other documentation, helping translate and adapt part of the American website's knowledge base into Portuguese.

Education

  • 2014 - 2019
    Universidade de São Paulo
    Bachelor's degree, History
  • 2007 - 2012
    Pontifícia Universidade Católica de São Paulo
    Bachelor's degree (incomplete), Philosophy
  • 2012 - 2014
    Pontifícia Universidade Católica de São Paulo
    Bachelor's degree, History (incomplete)

Suggested Services

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Industry Focus. “Software Development”

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