Experience

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  Pegasystems

  • United States
  • Software Development
  • 700 & Above Employee

  • Event Content Manager

    • Mar 2023 - Present

  • Event Content Sr. Specialist

    • Dec 2015 - Mar 2023

    ■Field requests and secure appropriate references for AEs, Analyst Relations, PR and Industry Solutions■Maintain CSP database by entering new members, tracking activity, point credits and debits■Recruit new members to CSP and engage existing members to increase frequency and breadth of current activity■Report point activity to Finance on monthly basis and ensure program remains within budget guidelines■Calculate and communicate point balances and point expiration to AEs and contacts at relevant CSP member accounts■Assist customers with point redemption for PegaWORLD passes, Training and charitable donations.Establish and enforce new best practices, with Sr. Manager, to make the program more effective

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  Sounds Good Corporation

  • Waltham MA

  • Business Development Manger

    • Jun 2013 - Mar 2015
    • Waltham MA

    • Actively managing 10 custom projects in MA and NH with an approximate revenue of $50K+• Actively manage a sales funnel worth $100K+• Responsible for all lead nurturing and lead development activities

• 

  ACS / UMass Memorial Hospital

  • Worcester MA

  • Infrastructure Management Analyst

    • Dec 2012 - Jun 2013
    • Worcester MA

    • Developed, tested, installed, and modified computer software for various operating systems, compliers, utilities, multiprogramming, and telecommunications systems• Developed and installed programs for large-scale, high volume transactions requiring IBM/MVS or similar mainframe processing• Train...

• 

  Avid Technology

  • Burlington, MA

  • Customer Success Specialist

    • 2011 - 2012
    • Burlington, MA

    Provided system level technical support to industry leading affiliate broadcasters, the government, motion picture companies anduniversities• Acquired proficiency in complex video editing software and accompanying suite of peripherals in two months• Implemented new call flow structure that result...

• 

  Bose Corporation

  • Westboro, MA

  • Product and Technical Support

    • 2005 - 2011
    • Westboro, MA

    Responsible for technical sales and support for entire Bose product portfolio• Led department in calls per day, dollars per call, and call handle time for four years, delivering optimum customersatisfaction while increasing revenue and improving margins• Trained new associates in product specific...

• 

  Worcester Ymca

  • volunteer

    • 2009 - 2009

    Field requests and secure appropriate references for AEs, Analyst Relations, PR and Industry SolutionsMaintain CSP database by entering new members, tracking activity, point credits and debitsRecruit new members to CSP and engage existing members to increase frequency and breadth of current activ...

• 

  Rescue | The Behavior Change Agency

  • Providence RI

  • Office Administrator - Internship

    • Mar 2005 - Sep 2005
    • Providence RI

    Social Marketing Company established to facilitate awareness outreach to the high school demographic. Projects involved various social campaigns to include, but not limited to, the effects of youth smoking, drug use, and underage drinking.Responsible for acquiring and maintaining extensive regio...

• 

  Best Buy

  • Framingham, MA

  • Home Theater Specialist

    • 2000 - 2005
    • Framingham, MA

    Performed general sales responsibilities throughout store and across all products• Top performer in categories of revenue and service plans sold in 2001, 2002 and 2003• Trained new employees in product specifications and general sales techniques throughout entire employment