Experience

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  SCHUNK India

  • India

  • Senior officer - Order Processing

    • Nov 2022 - Present
    • India

• 

  Nuance Communications

  • United States
  • Software Development
  • 700 & Above Employee

  • Customer Success Analyst

    • Oct 2021 - Aug 2022

  • Order Management Analyst

    • Mar 2019 - Sep 2021

     Hands on experience on ORACLE R12 & Sales force application with validation processing and billing.  Working on billing process, which involves collecting information needed to construct an invoice, creating invoices to issue them to customers.  Preparing customer invoices in a timely manner and resolves disputes resulting from billing and contract issues.  Working on Weekly, Monthly, Quarterly and yearly billings.  Issuing invoices on the certain timeframe in which client is expected to pay.  Working on healthcare division billing process, where there is exceptions based on the products.  Managing escalations particularly on product return and replacements from customers.  Managed customer account management like customer data, address creation and change in account.  Internal Audit- Process internal audit on input quality and output quality of global process.  Interacting with customers on calls for product replacement and resolving inquiries  Assigning tickets daily to Onshore and Offshore team through Ticketing system.  Interacting with sales on daily basis to process and close the deals.  Managing personal SKUs for minimum backlog.  Presenting weekly numbers of the team in terms of Quality, Productivity and Utilization.  Part of new transitions and trainings from Onshore on all Nuance Healthcare Products.  Handling service contracts and booking the orders

• 

  Hewlett Packard Enterprise

  • Bangalore Urban, Karnataka, India

  • sales process associate

    • Jun 2017 - Feb 2019
    • Bangalore Urban, Karnataka, India

    Job Profile: OM Booking and Renewals  Obtaining Quotes from vendors/suppliers  Creation of internal and vendor/supplier Purchase Orders  Order Booking through SAP  Processing Credit Memo & Rebill.  Creation of Renewal quotes for the contracts.  Amendment in the Quotes and the existing contract.  Creation of quotes-Day1quote, New Business Quote  Tools: SAP, EXCEL, SFDC, NEXUS, and SHAREPOINT.

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  BIRLA SUNLIFE INSURANCE

  • Bangalore Urban, Karnataka, India

  • Agency Manager

    • Aug 2016 - Apr 2017
    • Bangalore Urban, Karnataka, India

     I need to recruit Financial Advisor and build my own team.  I should train Advisor about our Insurance product etc.  I need to make them productive.  Should have the team management and upgrading skills.  Should be self-motivated.