Experience

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  Teya

  • Milton Keynes, England, United Kingdom

  • Senior Data Analyst

    • Apr 2018 - Jun 2023
    • Milton Keynes, England, United Kingdom

    • Structuring pricing data related to the business with a focus on predicting customer-level losses. Assisting the Sales team in increasing profitability through training and a pricing calculator.• Chairing monthly meetings with the CFO and CSO to present profitability KPIs from a pricing perspective.• Analysing and structuring customer repricing activities with a focus on profitability and ensuring the application of accurate pricing for each customer. The activity was conducted and analysed using SQL.• Creating numerous automated reports and analyses using SQL stored procedures, Tableau, and Excel macros, ensuring data-driven insights and streamlined processes for informed decision-making.• Creating DBT models to assist in business decision-making.• Developing a customer profitability calculator to aid customer advisers in customer retention efforts.

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  Conduent

  • Pool, England, United Kingdom

  • Customer Support Advisor

    • Aug 2015 - Apr 2018
    • Pool, England, United Kingdom

    • Main responsibilities include providing customers with solutions to problems they may have with a range of different products through multiple touch points, accurately logging customer and product information to system.• Actively developing skills & knowledge.• Sharing gained knowledge with customer through active phone calls, online chat and email.• Solving customer issues to satisfaction as well as achieving company's set targets.

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  Cielo

  • São Paulo, Brazil

  • Business Process Specialist

    • Feb 2005 - May 2015
    • São Paulo, Brazil

    January 2013 to May 2015:o Structuring the budget process of the company’s control in the implementation project of FI module (SAP) and create a spreadsheet to control the inter-relations among all variables.o Creating KPIs of all company's processes, in order to improve them where relevant, increase income and efficiency.o Structuring the Innovation Projects` processes with focus on prioritisation of the projects.o Responsible for structuring all financial processes of the company's main project (working more than 1,000,000 hours with a team of 365 employees) and creating indicators to measure the performance.o Analysing the inter-relations among all work fronts of the main project as well as among the different projects of the company.o Calculating FTE (full-time employee) for the new processes on the new system to be supported.June 2007 to December 2012:o Analysing project data to implement financial shared service, as well as being responsible for structuring the quality department, with a focus on the accounts payable, accounts receivable, accounting, facilities and back office.o Implementation of 50 KPIs with automatic alerts considering the SLA and issues in the process, as well as tracking action plans and projects in order to improve the processes.o Responsible for the implementation and maintenance the QPR system for the management of KPIs.February 2005 to May 2007:o Responsible for the automating of financial processes with Microsoft Access.o Identifying opportunities for financial and operational improvements in the rental department of electronic terminals.o Development and implementation of novel statistic model in order to identify evidence of money laundering by customers. Project which is supported by the law (9.613) and a resolution number 06 of COAF (Control of Financial Activities’ Council). As referenced at the ABECS (Brazilian Association of Credit Card’s Companies) to be used forthwith.