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Paulla Fetzek is a seasoned professional with 21 years of experience in customer service, account management, and inventory management. She holds a Master's degree in Adult Education and a Bachelor's degree in Elementary Education. Paulla has worked in various roles, including Pricing Coordinator, SAP Implementer-Trainer, Commercial/Industrial Manager, Deferred Inventory Program Manager, and OSO Program Manager.

Credentials

  • President's List - Winter 2024
    Capella University
    May, 2024
    - May, 2026
  • President's List - Spring 2023
    Capella University
    Aug, 2023
    - May, 2026
  • President's List - Winter 2023
    Capella University
    May, 2023
    - May, 2026
  • President's List - Fall 2022
    Capella University
    Feb, 2023
    - May, 2026

Experience

  • EA Langenfeld
    • Mt Prospect, IL
    • GE Multi-Departmental Specialist
      • Apr 2003 - Present
      • Mt Prospect, IL

      Pricing Coordinator, SAP Implementer/Trainer, Commercial/Industrial Manager, Deferred Inventory Program Manager, OSO Program ManagerPrice Coordinator: Primary focus of current role is to review pricing for hardware channel and submit pricing for approval by GE Pricing Specialist. I also research financial and technical invoice issues with hardware clients both at the corporate and member levels. SAP Implementer-Trainer: GE converted to the SAP system in July 2018. I am responsible for all training of this system to our people, as well as the daily go-to and research for any issues , questions, requests involving the system. Commercial/Industrial Manager: Assist members in the hardware channel (and their customers) looking to update the lighting in their store or business. Using a spreadsheet I created that is filled out from customer; I provide a detailed Energy Audit that provides recommended product with cost, estimated cost of service, amount of savings, and if the customer is eligible for any utility rebates. I also provide technical support and problem resolution.Deferred Inventory Program Manager - Create, update, and maintain master Excel database for GE and hardware clients detailing all customers participating in this program. Provide an annual reconciliation of all changes that is reviewed by both parties. This reconciliation results in the annual contract that is then signed between the two parties. I will also process orders, track shipments, and research issues - although these functions are now generally handled by our Customer Experience team.OSO Program Manager - Liaison between True Value OSO Program Team and GE. Order processing, contract maintenance, product tracking, coordinating deliveries/set up schedules with TV OSO teams and stores.Both the Deferred and OSO programs require reviewing/updating of large POG lighting assortments. The largest of which contains over 500 unique items.

  • Wyzant
    • Greater Chicago Area
    • Independent Tutor
      • Dec 2013 - Present
      • Greater Chicago Area

      My Tutoring Website: http://www.wyzant.com/Tutors/English_et_al• Approved to teach 16 subjects• Examples of approved subjects – Elementary Math, English, Reading, ESL/ELL, General Computer, Grammar, Literature, ACT English Preparation, and Phonics• Tutored students range in age from 8 – 67• Average 2 – 6 hours per week tutoring

  • Dor-O-Matic
    • Harwood Heights, IL
    • Production Coordinator - Sliding Doors
      • Apr 1998 - Feb 2003
      • Harwood Heights, IL

      Internal customer service for National Accounts purchasing product direct through Dor-O-Matic. Order processing, quoting, technical assistance for all accounts purchasing through Dor-O-Matic. ANSI certified Inspector of automatic doors and subsequent equipment. Production Line Coordinator for Dor-O-Matic sliding doors and Benchmark swinging door operators.

    • Temporary/Returns Dept Mgr/Secretary to Buyer/Assistant Buyer
      • Sep 1989 - Feb 1998
      • Fort Worth, TX

      I started in a temporary postion for the Christmas season working in the warehouse for JCS. I would box up product, check product in, pack product to ship to stores and label product. After the Christmas rush, I was invited to stay on full time. I became the Returns Department Manger (I also created the Department - there had not previously been one) where I would check product in, request returns to vendors, work on having credits issued to stores. In 1995 I was promoted to the postion of secretary to the Gift/Card buyer. I would take calls, set appointments with vendors and place orders. In 1997 I was promoted to Assistant Buyer. I met with vendors, placed orders for the main warehouse, created forecasts and worked with the JCS EDI order system.

Education

  • 2021 - 2024
    Capella University
    Masters, Adult Education
  • 2010 - 2013
    University of Phoenix
    Bachelor of Science (BS), Elementary Education and Teaching
  • 2008 - 2010
    University of Phoenix
    Associates, Elementary Education
  • 1985 - 1988
    Andrews University
    English/Language Arts Teacher Education

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Inventory Management”

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