Experience

• 

  Maison Notman House

  • Canada
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Directrice générale

    • Jun 2023 - Present

  • Chief Operating Officer

    • Jan 2023 - Jun 2023

• 

  FORMATION CONTINUE entreprise • particulier | CSSDM

  • Canada
  • Professional Training and Coaching
  • 1 - 100 Employee

  • Conseil aux entreprises - Ecole des métiers de l'informatique, du commerce et de l'administration.

    • May 2022 - Jan 2023

    Analyses des besoins de formation des entreprisesDéveloppement d'affairesReprésentation du Bureau Création de formations sur mesureAccompagnement des entreprises Coordination et organisation des formations en collaboration avec les Ecoles.

  • Business advisor - École des métiers de la restauration et du tourisme de Montréal

    • May 2022 - Jan 2023

    Projects ManagementBusiness developmentAdvising human ressources in their project to developp staff skillsContract drafting and invoicing

  • Agent-conseil - Francization

    • Oct 2021 - May 2022

    Advising companies in order to identify training needs and objectives. Coordination of stakeholders in the creation, implementation and monitoring of training, always in line with objectives. Teaching schedules planification.Businesses experiences supervision.Improvement of procedures in order to increase their efficiency and fluidity. Collaboration with all teaching team members.Link between government (Services Québec) and businesses. Grant applications

• 

  Pyrocycle

  • Montréal, Québec, Canada

  • Directrice administrative

    • Feb 2021 - Oct 2021
    • Montréal, Québec, Canada

    A prominent start-up in the field of green technologies, Pyrocycle, a unique chemical process that allows almost 100% of printed electronic circuits to be treated and recovered. In charge of all administrative tasks and coordination of operations, I brought dynamism, stability and rigor to the company in order to support technological development. - Supervision of accounting and administrative affairs: budget, cash flow, taxes and duties. - Supervision of staff hiring processes - Writing of grant requests. - Purchasing supervision. - Coordination of equipment deliveries and imports. - Development of partnerships

• 

  Dunes & Desert

  • Morocco
  • Travel Arrangements
  • 1 - 100 Employee

  • Director & Cofounder

    • Jan 2006 - Feb 2021

    Operations Management & Customer Experience Management. Team management (30 to 50 people depending on seasons and events) Building a solid reputation (4.8 / 5 out of +3000 reviews). Development and supervision of fast, relevant and dedicated customer service. Event management. Logistics supervision: internal operational planning & transport logistics. Implementation of new management systems to increase productivity. Management Administrative direction: administration, monthly accounting, purchasing, monitoring of payments. Growth management. Business StrategyMarketing - Communication Supervision and management of website creation. Creation of a professional online identity Advertising campaign Creation of advertising materials. Sales Analysis of market demand Development of partnerships with the most important online resellers in the world market (Trip Advisor, Expedia, GetYourGuide, Booking.com, etc.) and with local partners (travel agencies, hotel concierge services & riad). Continuous development of new projects to meet demand. Maintenance of the website. E-commerce & Data analysis.Operations managementEvent ManagerLogistics supervision: internal operational planning & transport logistics.Implementation of new management systems to increase productivity.

  • Office Manager * Online Sales Developper

    • Jan 2006 - Feb 2021

    In charge of maintaining office processes to propose the best customer service by managing our team with respect and communication.In charge of developping & improving the business website : keep the products up-to-date, keeping the products descriptions and their pricing consistent, insure fluid and secured online payment. In charge of improving operational processes in between booking office and on-site operations, etc.In charge also of connecting the business to worldwide networks (OTA, Travel Agencies, etc.)

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  Event * Neurosurgeons International Congress

  • Marrakech, Morocco

  • Event Specialist Coordinator

    • Feb 2005 - Jun 2005
    • Marrakech, Morocco

    Operational coordination officerReception of neurosurgeons on siteHotel distributionCustomer service & logistics problem solving