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Paula Rollinger, seasoned financial expert, brings over 16 years of experience in leading financial quality assurance reviews and oversight at the U.S. Department of Veterans Affairs. A holder of a Master of Science in Business Administration and a Bachelor of Science in Health Services Administration, she has developed a strong foundation in financial analysis, reporting, and planning. Certified as a SQL Server Databases Administrator and an Excel 2013/2016 Programming with VBA specialist, Paula excels in data analysis, problem-solving, and team leadership.

Credentials

  • SQL Server Databases Administrator
    Microsoft
    Jan, 2018
    - May, 2026
  • Excel 2013/2016 Programming with VBA
    ONLC Microsoft
    Nov, 2017
    - May, 2026

Experience

    • Financial Quality Assurance & Oversight Fqar Program Manager

    • Financial Quality Assurance & Oversight FQAR Program Manager
      • Apr 2008 - Present

      Operate out of the Office of Finance, Central Office, Washington, DC. Provide expert advice, assistance, and oversight to VHA AsCFO for 104C (Office of Financial Operations & Support) relative to the agency operating program: Financial Quality Assurance Reviews (FQAR). Answer policy and operational questions for the same. Ensure that policies, procedures, plans, and regulations are incompliance. Well versed in all VA financial policy, VA regulations, public laws, directives, and policy memoranda.Responsible for the formulation of appropriate audit program, assigning and directing staffing resources to complete the audit plans as scheduled, generating final audit reports for internal and regulatory agency review, and conduct thorough follow-up audits on previously identified issues. Confirm that accountability is clearly established. Ensure that services are well defined and monitored, including the standards of performance and metrics for them.Maintain a comprehensive system for recording all audit plans, work papers, findings, reports, and follow-up audits. Ensure the timely and accurate completion of the audit plan. Review all audit work performed by staff for completion and accuracy. Prepare and complete detailed audit work for all quarterly audits. Set-up & maintain SharePoint site where all VISNs and Stations can submit their quarterly audit results to VHA Central Office for review. An active member of the Executive Steering Committee (ESC) for FQAR. Design, create, and maintain all workpapers, appendices, matrices, and chapter instructions in relationship to VHA D1733 Directive which outlines internal auditing/review procedures. Hold quarterly and ad-hoc conference calls with Financial Quality Assurance Managers (FQAM) and nationwide auditors for guidance and information in regard to internal auditing. Answer all inquires for the FQAR process, procedure, and compliance with VA Policy.

    • Acting Chief Financial Officer
      • Sep 2020 - Jan 2021

      4-month Temporary DetailOperate out of the Office of Finance Veteran’s Health Administration in Sioux Falls, SD. as acting CFO for four (4) months. Provide financial advice, assistance, oversee budgeting, the implementation of budgets monitoring progress and present metrics both internally and externally participating in executive management decisions with program officials, managers, and resource administrators relative to agency operating programs. Perform complex advisory duties associated with the management and control of resource funds. Supply authoritative financial statements to operating program officials for informational and financial planning purposes. Organize and supervise the preparation and processing of routine accounting documents and direct administrative functions for effective office operations, ensuring well-organized files and efficient document processing. Manage financial and accounting records; attend to operational concerns, ensuring financial matters are properly addressed. Manage fund control points, cash flow and forecasting.Plan and conduct broad financial studies to determine the requirement for updated financial information. Develop new methods for acquiring information and interpret reports and other financial data for program review and analysis. Analyze and review periodic and ad hoc reports to assess systems performance. Review consolidated reports, statistics, and applications. Review and prepare reports and data on operational performance and make recommendations. Formulate, execute, and manage detailed budgetary plans.

  • U.S. Department of Veterans Affairs
    • Washington D.C. Metro Area
    • Financial Budget Analyst
      • Feb 2017 - Oct 2018
      • Washington D.C. Metro Area

      Financial Budget Analyst/Office of Finance• Draft & write policy for travel card administration and general post fund every 5 years, with yearly directives and updates as needed.• Supply authoritative financial statements to operating program officials on a quarterly and adhoc basis.• Develop new methods for acquiring information and interpret reports for program review and analysis on an on-going basis.• Review and prepare approximately fifteen reports and data on operational performance, and make recommendations on a quarterly basis.• Develop and implement a responsive system of reporting complex financial data to include the necessary analysis, interpretations, and recommendations for maintaining maximum program effectiveness, efficiency and economy on an on-going basis.• Manage the process of producing the operating plans for all 21 Veteran Integrated Service Networks (VISNs): total budget for FY17 - 68 billion dollars.• Monitor and analyze the monthly spending for each of 21 VISNs by budget line-item to ensure that each VISN is consistently performing according to budgetary and programmatic guidance. Develop briefing materials for the Deputy SECVA’s (DepSECVA) Monthly Performance Reviews (MPR). Provide technical analysis to the CFO in the preparation of monthly reports. • Coordinate the production of the Secretary of the Veterans Affairs (SECVA)’s Pre-, mid-, and Post-year Budget Reviews.• In-depth data analysis of spending patterns and resource utilization versus healthcare services. Respond to RFIs regarding VHA operational processes and regulatory requirements. • Provide senior leadership with information relevant to specific funding areas through data representations such as graphs and charts. Develop and implement a responsive system of reporting complex financial data to include the necessary analysis, interpretations, and recommendations for maintaining maximum program effectiveness, efficiency and economy.

    • Acting Deputy CFO
      • Apr 2013 - Jun 2013
      • Bedford, MA.

      Acting Deputy CFODetailed to Station 518 in Bedford, MA. • Oversee budgeting, and the implementation of budgets, so as to monitor progress and present operational metrics both internally and externally.• Ensure that finance staff maintains financial record systems in accordance with Generally Accepted Accounting Principles, and monitor the use of all funds.• Manage cash flow and forecasting; direct all financial, project-based, and departmental accounting.• Participating in short and long-range financial planning. • Formulating, executing and managing detailed budgetary plans. • Managing fund control points, analyzing and forecasting usage. • Provide financial advice and participate in executive management decisions. • Perform personnel management activities. • Collect data, prepared financial reports and presented briefings to operating program officials.

  • Department of Veterans Affairs
    • Orlando, Florida Area
    • Office of Finance Accountant
      • Apr 2008 - Jun 2011
      • Orlando, Florida Area

      • Worked in the Facilities Maintenance Department coordinating maintenance activities and planning for construction of a new hospital facility.• Organized and supervised the preparation and processing of routine accounting documents and directed administrative functions for effective office operations, ensuring well-organized files and efficient document processing. Managed financial and accounting records; attended to operational concerns, ensuring financial matters are properly addressed.• Analyzed and reviewed periodic and ad hoc reports to assess systems performance. Reviewed consolidated reports, statistics, and applications. Reviewed and prepared reports and data on operational performance.• Rewrote policies and procedures under the guidance of the Office of the Director, specifically Lawrence Tucker. Provided support to the Office of the General Counsel staff. Demonstrated strong oral and written communication skills with staff at all organizational levels. Distributed administrative documents and ensured submission by required deadlines. Inventory and order office supplies, ensuring proper levels of required materials to avoid work stoppages.

  • Publix
    • Orlando, Florida Area
    • Office Staff
      • Apr 2003 - May 2008
      • Orlando, Florida Area

      Office Staff• Coordinated handling of cash during the opening and closing of the front and back office of the store. 100K• Prepared invoices and budgetary requests. Received and processed payments.• Maintained financial and other administrative records, created spreadsheets, and verified statistical reports for accuracy and completeness on a quarterly basis.

  • Gateway
    • Sioux Falls, South Dakota Area and Altamonte Springs, Florida
    • Client Relations Specialist II
      • May 2000 - Feb 2001
      • Sioux Falls, South Dakota Area and Altamonte Springs, Florida

      Client Relations Specialist II• Retrieved large amounts of data, such as account information, on computer screen while talking to customers in order to answer specific questions.• Employed computers and telephones extensively while performing job duties, often entering information into a computer while speaking to customers.• Interacted with customers to provide information in response to inquiries about products or services and to handle and resolve customer complaints.• Maintained computer databases, and kept records of transactions. • Navigated effectively and efficiently with the tools provided by the company. Made changes or updates to customer’s profile or account information.

  • Walt Disney World
    • Lake Buena Vista, Florida
    • Guest Relations Representative
      • Apr 1998 - Apr 1999
      • Lake Buena Vista, Florida

      Guest Relations Representative• Coordinated the handling and processing of cash (over 200K daily) and the ordering of supplies for the Guest Relations Outpost at the Walt Disney World Dolphin Hotel.• Demonstrated high technical proficiency with computer systems and the ability to learn new programs.• Promptly and completely resolved any issue or concern presented by a guest.

  • Wales Roofing Company
    • Orlando, Florida Area
    • Office Administrator/Co-Owner
      • Oct 1981 - Mar 1998
      • Orlando, Florida Area

      Office Administrator/Co-owner • Prepared and submitted all job proposals and processed invoices, over 500 per year.• Managed accounts receivable and accounts payable and served in a liaison role with accountant and regulatory agencies to ensure compliance to all laws governing the business.• Scheduled all appointments for job estimates and coordinated workflow to maximize available manpower resources.• Managed full life-cycle of projects; identified, analyzed, and prepared recommendations on program and workflow issues relating to existing problems, work requirements, workload distribution, and improving customer service.• Oversaw all administrative functions of business and directed a work force of up to 30 individuals.• Grew gross company sales from $350K to more than $1M per year in a 12-month period.

Education

  • 2012 - 2014
    The Catholic University of America
    Master of Science (M.S.M.), Business Administration, Management and Operations
  • 2006 - 2009
    University of Central Florida
    Bachelor of Science (B.S.), Health Services Administration
  • 1972 - 1976
    O'Gorman
    High School Diploma, General Office Occupations and Clerical Services

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Industry Focus. “Financial Services”

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