Experience

• 

  The Energy Consortium (Education & Public Sector)

  • Member Services Advisor

    • Aug 2015 - Present

    Working with members in the Higher and Further Education sector to procure cost effective gas and electricity contracts, mainly on a flexible contract basis.Main duties include:• First point of contact for members• Providing market and industry insight• Forecasting of budgets• Supplier relationship management• Presenting at workshop events, meetings and risk management committee meetings• Member meetings• Designing and implementing processes• Advising on energy efficiency and sustainability initiatives• Networking• Energy procurement• Data analysis• Power Purchase Agreements• Reporting• Utility industry processes and regulations• Tender writing & responding to tenders• Carbon Offsetting

• 

  Clifford Talbot Partnership

  • United Kingdom
  • Utilities
  • 1 - 100 Employee

  • Bureau Services Manager

    • Apr 2013 - Jul 2015

    Part of a management team responsible for a portfolio of customers, with an annual utility spend of over £53 million. In addition to the below, job roles and key responsibilities include;Managing own accountsCustomer liaison and portfolio developmentManaging Account Executives and Account Support TeamOffice management encompassing responsibility for office expenditure and managing the budget including sourcing best value for stationary and consumables, office heating and repairsCTP client fee contract renewalsResponsible for time charge fee invoice generationBusiness Development including;- Developing and growing existing portfolios- Following up business opportunities following property transfers/sales- Communicating new product development to new and existing clients- Planning and preparing company presentations

  • Senior Account Executive

    • Apr 2009 - Mar 2013

    Managing a small team of Account Executives overseeing large groups of client portfolios. Growing existing client portfoliosStaff development and training

  • Account Executive

    • Feb 2005 - Mar 2009

    Responsible for 11 portfolio customers, totalling 255 separate electricity, gas and water supplies with an annual spend of over £6 million. Responsible for providing tenant billing for 25 multi-tenanted commercial properties. Work includes:Timely and effective tendering of gas and electricity supplies to reduce costs and minimise contractual risks by issuing only to suppliers with a proven track record.Monitoring utility invoices to quickly identify and resolve any errors that arise, by developing good contacts and relationships with the suppliers. Providing contract support such as issuing termination notices ahead of procurement exercises and checking suitability of terms and conditions for the customer.Identifying and attaining other savings on utility accounts, such as changing tariff, reducing available capacity, improving heating controls or making energy management improvements with half hourly electricity demand data graphs.Issuing quarterly reports showing financial information, consumption trends, savings achieved and actions undertaken on the accounts.Providing support in arranging new supply connections and re-connections for meters.Budgeting

• 

  British Energy

  • Gloucester, United Kingdom

  • Customer Service Account Manager

    • 2004 - 2005
    • Gloucester, United Kingdom

    This role entailed the provision of all-round customer service to multinational, highly influential large groups and intensive energy users. Accounts included Wincanton, B & Q Plc., Littlewoods and Whitbread. In total, I managed over 100 business accounts and dealt on a daily basis with customer appointed agencies such as Stark and Entech to establish, maintain and enhance stakeholder relationships and customer service level agreements.The role required customer care and liaison with sales account managers to support day to day operational issues and identify improvement opportunities. I arranged customer set up of contracts once terms and conditions had been agreed and managed the life of the account from the billing of electricity, invoicing and statement despatch through to dealing with the issues and queries arising from the customer and the distribution company.I maintained high standards by developing essential skills including strong planning and organisation, excellent communication skills, and the flexibility to manage work under pressure and cope with change.