Experience

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  Red Beacon (Acquired by Home Depot)

  • Foster City, CA (Worked at Home)

  • Customer Service/ Recruiter

    • Jan 2013 - Dec 2014
    • Foster City, CA (Worked at Home)

    Home Depot (TechShed) Senior Recruiter / Customer Service General Duties - Contact various participants via phone or e-mail, check for qualifying criteria, schedule participants, manage calendars & call & email reminders for scheduled participants. Creating & Updating Google Docs with Procedures & Details Various Phone Scripts, E-mails (Canned E-mail Responses) & Processing Home Depot Gift Cards.Home Depot Pro Beta App Testing for Android & Iphone (Cell Phones & Tablets & Website) prior to updating improvements on both ITunes App & Google Play App. Contact Professionals (Contractors & more) in the Home Improvement Industry to confirm agreements for participation in various Research testing of Home Depot Pro App , follow up Emails & Calls to Pros to confirm their agreements & participation status. Assist with downloading app & providing technical support as needed. Update all feedback & survey information from Pros. Other Projects: Coordinating Focus Group & Web Pro Searches & Contact Information.Red Beacon - Customer Service Contact customer(s) via phone (out bound/call center) to follow up on the status of Home Service Requests, check on the current status with selected Pros, cancel & submit new requests, update Pro reviews for completed jobs & customer rating for Red beacon experience, update comments & excel logs, submit Escalation if there was an issue with a Pro or work done.Red Beacon - Inside Sales / Customer ServiceContact the customer via phone (out bound/ call center) to assist customer(s) in selecting one or more qualified Pros to call them to schedule an appointment for an estimate. Update account information or send a message to a Pro for customer, answer any questions customer may have about our process. Follow up calls & email correspondence & update comments & excel logs, & reporting system issues to Management.

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  PC Mall/ Mac Mall/ On Sale/ Club Mac/ E-Cost (AF Services)

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Credit Customer Care

    • Jan 2009 - Feb 2010

    •Pay Pal voids: cancellations, money requests, refunds, customer status updates, report system issues.•Better Business Bureau Complaints: review, process & update.•Mail Order Process: receive incoming checks, confirm funds, review order, check for fraud, modify, apply credits & release orders, review returned checks & file claims with Tele-check, e-mail sales executives.•Refund Checks: stop payment & voids, cashed refund checks pull copies, return checks received, process job for printing, review accounts for refund checks issued cancel credit or mail check.•Payments received at office, forward to lock box, update cd downloads for payments received•Bankruptcy: tag account, stop in transit orders & cancel quotes in system.•Kubra Doc Web: maintain updates & changes for Invoices, credit memos, & statements, check reports & non-print exceptions to e-mail collectors daily, update exceptions online & alert of system issues. Manual Invoices and special requests.•SRC- Internal Requests from Sales or Customer Service Front Rep for assistance with Gift Certificates, Government Pre-bill, Redeeming Credits & Releasing Orders.•Issue Return Authorizations for Product Management for inter-company returns.•Audits: provide order copies, tracking, refunds & approvals, etc.•Sorted mail, faxed, and photocopied documents for Credit Management

  • Customer Service Specialist & Returns Processor

    • Jul 1994 - Jul 2009

    Customer Service Supervisor•Train & Assist, Monitor & Provide Progress Reports for Customer Service Reps for SRC- Internal requests from Sales Executives & Customer Service Front End for customers regarding: Package Tracking, Lost & Damage Claims with Carriers, Warehouse Status, EDI Orders, Issue Return Authorizations, Gift Certificates, Order Entry, Credit Card Billing, Redeem Credits, Refunds (Credit Card, Store Credit or Refund Checks, Return Checks, Rebate forms & checks).•Better Business Bureau Complaints & Attorney General Letters: review, process, and update for Management & Attorneys, handle incoming mail & updates for outgoing mail.•Refund Checks: Stop Payment & Voids, Cashed Refund Checks pull copies, Return Checks Updates.•Rebate Processing: Train & Advise, Monitor transactions & alert of errors. Promotions review & release from begin & end dates. Assist with Refund Checks, moving files for rebates to be entered into system.Customer Service Specialist•SRC- Internal requests from Sales Executives & Customer Service Front End for customers regarding: Package Tracking, Lost & Damage Claims with Carriers, Warehouse Status, Issue Return Authorizations, Schedule Pick-up, Gift Certificates, Order Entry, Credit Card Billing, Redeem Credits, Refunds (Credit Card, Store Credit or Refund Checks, Return Checks, Rebates). Also, specialized in financial duties such as; handling internal Credits & Debits, Reviewing Account History & Processing Refunds for various Credit Cards & Refund Checks. Returns Representative•Physical review returned items & boxes while looking at system comments to select processing for full amount or deduct a restock fee or damage claim upon receipt & update return process in system. Customer Service Representative•Answer incoming calls, assist customer with order status, start lost & damage claims, request refunds.

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  Parkview Memorial Hospital / Medical Library

  • Pueblo, Colorado

  • Parkteen Volunteer

    • Jan 1987 - May 1988
    • Pueblo, Colorado

    I really enjoyed spending two years as a Parkteen Volunteer at the Parkview Memorial Hospital in Pueblo, Co. This began my passion for administrative work. I enjoyed working in medical records department & especially the medical library. It was a privilege to work along side of the Head Librarian (Alma Williams she was a smart librarian & wonderful woman who was a great friend for many years). At the library, I learned filing, typing, organizing, customer service & many other office skills while volunteering. It was a wonderful experience that encouraged my future skills for administrative, clerical, and customer service positions in my future.