See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Paul White profile image

Paul White

Consultant - Verizon at STS Consulting
Intro Book
Seasoned operations professional with 22+ years of experience in program management, project management, and business process improvement.
  • Claim this Profile
Location
Natick, Massachusetts, United States, US
Skills
  • Program Management
  • Project Management
  • Customer Service
  • Customer Support
  • Robotic Process Automation
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Paul White is a seasoned operations professional with 22+ years of experience in program management, project management, customer service, and business process improvement. He has worked with top companies like Verizon, APR Consulting, and The National Archives, leveraging his expertise in robotic process automation, ISO 9001, and automation anywhere. He holds a Master's degree in American History from Assumption College and a Bachelor's degree in History from Saint Anselm College.

Experience

  • STS Consulting
    • Princeton, New Jersey, United States
    • Consultant - Verizon
      • Sep 2021 - Present
      • Princeton, New Jersey, United States

      Provide support to Verizon customers ordering Toll Free and 1+ ANI wholesale services

  • APR Consulting, Inc.
    • Lowell, Massachusetts
    • Consultant - Verizon
      • Aug 2019 - Aug 2021
      • Lowell, Massachusetts
  • Verizon Partner Solutions
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business Operations RPA Analyst
      • Jan 2018 - Dec 2018

      Partnered with internal Verizon business clients and the Verizon Information Technology Organization to support the Analysis, Development and Implementation of Robotics Processing Automation efforts for the Verizon Wholesale Operations Group to drive key business objectives and enable measurable business benefits. Implemented 22 Automation Anywhere BOTs, generating over over $600K in time savings and $200K in new revenue.PMO for the Verizon Wholesale Organization Global Sensitive Account management (GSAM) process, covering over 100 Wholesale Systems.Project Manager for the Verizon Merger and Acquisition process for Wholesale customers. Completed five activities in 2018 and managed 15 additional in process.

    • Wholesale Customer Support Manager
      • Mar 1995 - Dec 2017

      Lead a team providing customer service in Verizon’s Global Wholesale Operations Group supporting over 300 Wholesale customers (CLEC) ordering for local and access services, processing and resolving customer trouble tickets Processed over 10K tickets annually.Metric Owner for five wholesale metrics and reduced penalties by 75% resulting in a savings of over $750K.Supported the Verizon Call Centers for Wholesale customers with system access, administration, availability and process improvements. Experience with the ISO 9000 quality process, having served as the Verizon ISO Management Representative for various Local ordering and Billing center operations

    • Customer Service Representative
      • May 1988 - Feb 1995

      Provided customer support to Verizon’s Wholesale customers for long distance and local calling functionality

  • The National Archives
    • New England Branch - Waltham, Ma
    • Archivist
      • Jan 1983 - Mar 1988
      • New England Branch - Waltham, Ma

Education

  • 1980 - 1982
    Assumption College
  • 1976 - 1980
    Saint Anselm College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Information Technology & Services”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles