Experience

• 

  Streamline Healthcare Solutions

  • United States
  • Software Development
  • 300 - 400 Employee

  • Senior Solutions Consultant

    • Oct 2022 - Present

    • Support the sales team to plan and execute onsite and remote demonstrations of the SmartCare Platform as the clinical subject matter expert.• Collaborated with cross-functional teams to design, develop, and deploy innovative technical solutions for various clients.• Developed strong relationships with key stakeholders within the organization, fostering a collaborative environment conducive to innovation.

  • Product Manager

    • Nov 2021 - Oct 2022

    • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.• Communicated effectively with team members to deliver updates on project milestones and deadlines.• Developed product documentation to communicate upcoming features and products to internal teams.

  • Senior Business Analyst

    • Feb 2016 - Nov 2021

    • Improved project efficiency by analyzing business processes and identifying areas for improvement.• Streamlined workflow for better productivity with the implementation of new software solutions.• Developed comprehensive data models to guide decision-making, resulting in more informed strategies.• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.

  • Business Analyst

    • Feb 2013 - Feb 2016

    Implement software and project management in behavioral health environmentsResponsible for working with both internal and external customer stakeholders to facilitate the implementation of a web-based behavioral healthcare software solutionManage the end-to-end process of new software development: gather client business requirements, convert the requirements to design specifications, oversee successful development through frequent checkpoints, and delivery to clientDemonstrate new functionality to clients for approval via on-site visits and webinarsInstruct clinicians and staff on the SmartCare EHR application to augment their expertise and efficiencyImplemented the first inpatient facility for Streamline Healthcare solutions. Including CPOE and E-MARUnderstand technology requirements for the SmartCare EHR application and consult with customers for successful deployment of resources

• 

  Events, Inc.

  • Kalamazoo, Michigan Area

  • Entertainment Director

    • Jan 1994 - Jan 2015
    • Kalamazoo, Michigan Area

    Entertainment Director for two music festivals in Kalamazoo, Michigan, the Island Festival (Michigan’s largest celebration of Caribbean culture) and The Taste of Kalamazoo. The responsibilities include selecting and booking the musical acts (ranging from international to local musicians), coordinating social media exposure, production management during the event, and acting as the event emcee.

• 

  Phelps Partners PC

  • 4200 West Michigan Ave., Kalamazoo, MI 49006

  • Independent Therapist

    • Oct 2011 - Feb 2013
    • 4200 West Michigan Ave., Kalamazoo, MI 49006

    Provided individual therapy to children, adolescents, and adults, who are experiencing a broad range of issues including anxiety, depression, life transitions, and other issues which impact their lives.

• 

  Case Management of Michigan, Inc

  • President/Executive Director

    • Jan 2001 - Nov 2010

    • Increased organizational efficiency by streamlining processes and implementing new systems.• Developed strategic partnerships with key stakeholders to expand the organization's reach and influence.• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.• Implemented innovative marketing strategies to raise brand awareness and tripling annual revenue.• Awarded three year CARF Accreditation on three occasions.

  • Case Manager

    • Jan 2000 - Jan 2001

    Facilitated client placement from State Psychiatric Hospital System to Level IV Specialized Adult Foster Care homes.Coordinated and monitored services, including comprehensive tracking of client activities in relation to care plan.Assisted clients in developing goals and areas of need, and assisted in developing treatment plans, which are assessed regularly; conducted medication and mental status assessment and determined required level and frequency of services.Documented all client encounters and contracts made on behalf of clients; completed and submitted billing documentation as appropriate; maintained comprehensive client files.Identified and provided emergency crisis services as necessary; made immediate clinical assessments and responded according to accepted crisis intervention methods and techniques; coordinated other services as appropriate.Assessed patients, evaluated effectiveness of care plan and progress made by client, and participated in patient treatment planning and case review with patient care providers.

• 

  Transitions Counseling, Inc

  • Kalamazoo, Michigan Area

  • Psychotherapist/Owner

    • Jan 1998 - Jan 2002
    • Kalamazoo, Michigan Area

    Provided individual and group therapy to adults, adolescents, and children as an independent contractor.

• 

  HomeLife, Inc.

  • Kalamazoo, Michigan Area

  • Program Manager

    • Jan 1998 - Jan 2000
    • Kalamazoo, Michigan Area

    Responsible for all aspects of daily operations of two Level IV Adult Foster Care homes in accordance with Specialized Licensing and CARF standards.Provided crisis intervention and psychotherapy services to 16 residents.Responsible for personnel management.

• 

  Case Management of Michigan, Inc

  • Battle Creek, MI

  • Case Manager

    • Jan 1996 - Jan 1998
    • Battle Creek, MI

    Facilitated client placement from State Psychiatric Hospital System to Level IV Specialized Adult Foster Care homes.Coordinated treatment, including; professional assessments, treatment planning, progress reviews, and linkage to outside services. Monitored on-going treatment through intensive case management services.Planned and implemented agency marketing plan, including; brochures, mailings, and Internet site.

• 

  Gateway Services (Substance Abuse)

  • Kalamazoo, Michigan Area

  • Therapist

    • Jan 1993 - Jan 1995
    • Kalamazoo, Michigan Area

    Managed a caseload of 8-12 male clients in a residential substance abuse treatment center. Responsible for assessment, treatment planning, group and individual therapy, crisis intervention, didactic presentation, referral, and outreach.Chairperson of Clinical Staff Organization.Received maximum compensation available through bonus plan based on quality of service indicators.

• 

  DFS Enterprises

  • Kalamazoo, Michigan Area

  • General Manager/Talent Buyer

    • Jan 1988 - Jan 1994
    • Kalamazoo, Michigan Area

    Managed a high volume, nationally recognized nightclub.Responsible for talent budgeting, scouting, and purchasing for The Club Soda, Chaps Comedy Shoppe, and the Music on the Mall concert series.Planned and executed marketing and advertising.Developed local music awards in conjunction with The Kalamazoo Gazette.

• 

  Bakers Square Restaurant

  • Tarzana, CA

  • General Manager

    • Jan 1985 - Jan 1987
    • Tarzana, CA

    Responsible for overall operations of a family-style restaurant.