Experience

• 

  OAMPS (UK) GROUP

  • Leatherhead

  • Team Manager

    • Jan 2017 - Present
    • Leatherhead

    Acting on behalf of Insured's in respect of claims across multiple product classes including - EL/PL, Products Liability, Property Owners, Motor, Goods in Transit, Directors & Officers, Professional Indemnity, Legal Expenses and Personal AccidentManaging a small team of account handlersManaging workflow to ensure renewals serviced on time to ensure SLA’s met (approximately 100 policies per month across the team).Governance and compliance responsibilities for the team including team audits and complaints handling.Reporting into key stakeholders regularly.

• 

  RSA

  • Horsham

  • Claims Team Leader - Motor Injury

    • Apr 2015 - Dec 2016
    • Horsham

    Managing a team of 14 people, 10 claims handlers and 4 litigators, dealing with motor personal injury claims (3000 claims in the team) for both personal and commercial clients up to £100k.Driving performance to deliver the best possible results.Coaching individuals to become the best they can be.Managing relationships with clients.Reporting into key stakeholders on a regular basis.

• 

  RSA

  • United Kingdom
  • Insurance
  • 700 & Above Employee

  • Claims Handler - Employers & Public Liability Claims

    • 2011 - 2015

    Handling Employers Liability and Public Liability claims for a variety of clients up to £100k. Client's include schools, large utility companies, facilities management, gyms and construction companies to name a few.Attending face to face client meetings to go through individual claims and claims processes in general.Dealing with quantum referrals from team membersTraining new starters on systems/processes and acting as referral point for queries.

  • Claims Handler - Motor Personal Injury

    • 2007 - 2011

    Extensive motor personal injury experience handling claims for both personal and large commercial fleet clients.Negotiating liability and quantum on claims up to £50kDealing with quantum referrals from team membersTraining new starters on systems/processes and acting as referral point for queries.

  • System Specialist

    • 2005 - 2007

    System expert for new claims system rolled out across the Horsham claims teams.Trouble shooter for all system queries and issues, delivering training to new starters and refresher training as and when required.Assisted with the roll out in the Chelmsford claims office and would be on hand for their queries and training as necessary.

  • Recovery Manager

    • 2004 - 2005

    Initially a handler then moving into the leader role of the local claims recovery team pursuing third parties and insurers for recoveries of our outlay on non-fault motor cases.Regularly recovered in excess of £100k per month.Managed workloads, monitored targets and reporting to key stakeholders.

  • Claims Handler Motor Personal Injury

    • 2001 - 2004

    Handling claims for large commercial fleet client negotiating liability and quantum on claims up to £50k.