Experience

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  HSN

  • United States
  • Retail
  • 700 & Above Employee

  • Desktop Suport Tech

    • Feb 2001 - Dec 2008

    Support and maintain all computer and application in the campus. Accomplish the implementation and repository of one standard image for multiple desktops models and one standard image for multiple laptops models. Write appropriate Sysprep scripts to include different computer drivers. Coordinate project management to do moves, changes and installs of new computers. Write and document instructions of all operations responsible for. Manage Active Directory and SMS. Several of the backup methods from the Windows Operating System were used. Also, install and configure a mirror hard drive to backup a local Desktop Support server. Experience with Symantec Ghost to make images, backup and restore computers. Also experience with Multicast & Ghostcast feature to massive deploy custom images. Typically experience with BartPE from PE builder to create boot CDs, backup and process images. Configure TCP/IP and DNS connections (Static or DHCP)

  • Programmer/System Analyst

    • Oct 1997 - Feb 2001

    Develop processes and program procedures in Oracle PL/SQL in a team work environment where each group were responsible for one part of the lifecycle to update new database formats affected by the year 2000. Perform business rules and data integrity according to business needs. Develop programs in C/C++ PL/SQL to the end user to retrieve data base information from the mainframe and produce reports with different criteria, time range and output formats. Create programs in LINK (Logic Interface Network Compiler) and LDA III that translate code into COBOL for business output displays and reports.

  • Senior Desktop Support Specialist

    • May 1989 - Oct 1997

    Support and archive call center phone calls. Manage the automatic voice response unit to control overload calls. Follow best practices procedures to support and maintain all computers, and applications. Support and maintain terminals, hardware peripherals and printers. Complete electronic repairs of hardware to component level.

• 

  Aluminio del Caroni Sociedad Anonima (ALCASA)

  • System Engineer

    • Apr 1988 - Apr 1989

    Management and maintenance of the computerized systems on mill machinery that controlled the aluminum foil production. Award: Engineering award for restoring X-ray sensor destroyed by fire.Consequently, products deliverables were restored with minimal of down time.

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  HSN

  • IT Field Technician

    • Aug 1987 - Mar 1988

    Field Technician on all hardware. Maintain and support centralized network terminal and computers in the main campus and diferent locations.