Experience

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  Heartland

  • Technical Consultant/Implementation Specialist at Heartland Payment Systems

    • Mar 2020 - Apr 2022

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  Springboard Retail

  • Greater San Diego Area

  • Enterprise Technical Consultant

    • Mar 2019 - Mar 2020
    • Greater San Diego Area

    Enterprise Technical Consultant - Go-to expert and adviser supporting the technical implementation of the platform. Provide customers with technical support.

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  Hilton Hotels, Retail

  • Greater San Diego Area

  • Sr. Manager Retail Systems

    • May 2018 - Oct 2018
    • Greater San Diego Area

    In preparation for a major product release hired on to ensure a smooth and problem free transition. Responsible for replacement and integration of Inventory Systems for the luxury properties. Central point of contact between corporate IT, local property IT, property finance, and store operations teams for application technical and customer support. Manage data conversion and system configuration; manage 3rd party vendor relationships for software integration to core systems including data migration, risk assessment, and custom software development and upgrades; developed a report application for sales metrics and sales analytics by consolidating several disparate Point of Sale systems. Oversee data entry to inventory systems to combine all properties into single centralized database. Analyzed and defined buyer reports and procedures to streamline purchasing, shipping and receiving functions.

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  Cegid

  • Carlsbad, CA

  • Development Manager

    • Jun 2015 - Mar 2018
    • Carlsbad, CA

    Responsible for the creation, support, and maintenance of software solutions for core and emerging Point of Sale and Inventory Control systems. The role balanced managerial responsibilities including architecting, designing, supporting and implementing scalable software solutions and custom development for on premise and SaaS clients. Responsibilities included business development and forecasting, customer implementation, technical support and customer success for 100 clients, and sales technical pre-sales support. This work was performed in close collaboration with the company’s R&D, Customer Support, and Implementation teams.

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  JDS Solutions Corporation

  • Greater San Diego Area

  • VP Development

    • Jan 1995 - Jun 2015
    • Greater San Diego Area

    Responsible for all software product development, planning, documentation, customer support, and quality assurance for the company’s Inventory software and integrated suite of end-to-end solutions. Coordinated technical staff comprised of developers, database administrators, quality assurance, technical customer support and customer success, sales support, and contract technical people in United States and India. Responsible for the development, implementation and support for Point of Sale integrations to core product including Oracle Xstore, Xcenter, Tradewind, Simphony, UTC Retail, Spasoft, Siriusware, ReserveAmerica, and Retail Pro. Designed and developed in-house CRM application for Customer Support and Development lifecycle issue and bug tracking.